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- Tasks: Manage patient appointments, handle enquiries, and ensure smooth clinic operations.
- Company: Join the friendly team at Stephenson Park Health Group in Forest Hall.
- Benefits: Competitive pay, professional development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to develop skills in a healthcare setting.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSE English Grade C or above and a commitment to professional growth.
The predicted salary is between 26500 - 27500 £ per year.
Stephenson Park Health Group, Forest Hall branch, is seeking a full‑time Medical Receptionist / Administration Assistant.
Job Responsibilities
- Perform action tasks set by clinicians via the clinical system (SystmOne) and email.
- Ensure accurate data recording and enter patient information into the computer system.
- Manage the appointment system in accordance with practice policy.
- Respond to patient enquiries, explain procedures and arrange new and follow‑up appointments.
- Handle telephone calls, divert and take messages, ensuring accurate details and delivery through the computer system.
- Screen and record requests for home visits and refer to the on‑call doctor where appropriate.
- Scan, file and code correspondence and results promptly and correctly.
- Open premises at opening, deactivate the alarm, prepare for patients, and secure premises at closing, ensuring windows, lights and alarm are managed.
- Oversee the waiting area and inform patients of any delays to appointment times.
- Advise patients on relevant charges, accept payment and issue receipts.
- Undertake other duties as directed by the branch manager.
Person Specification
Qualifications
- English Grade C or above (or equivalent).
- Proof of a Disclosure and Barring Service check.
- A demonstrable commitment to professional development.
- Knowledge of and willingness to comply with the practice’s confidentiality, information governance and health & safety policies.
Experience
- Experience of telephone operation and handling patient calls.
- Experience with various IT software, particularly clinical administration systems.
- Experience working with the public/patients in a healthcare setting.
- Experience in a primary care or GP practice environment is desirable.
Attributes
- Strict adherence to confidentiality.
- Use of own judgement, resourcefulness and common sense.
- Ability to work without direct supervision and determine workload priorities.
- Ability to work as part of an integrated multi‑skilled team.
- Pleasant, articulate communication style.
- Ability to work under pressure and in a changing environment.
- Self‑motivated, flexible and initiative‑driven.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Starting wage: £12.75.
Receptionist / Administrator in Newcastle upon Tyne employer: Stephenson Park Health Group
Contact Detail:
Stephenson Park Health Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stephenson Park Health Group. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the role of Medical Receptionist.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist / Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Medical Receptionist / Administrator. Highlight any relevant experience you have in healthcare settings, especially with patient calls and IT systems like SystmOne.
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the position and the company. Mention specific skills that align with the job description, like your ability to manage appointments and handle patient enquiries.
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients, emphasise your pleasant communication style. Share examples of how you've effectively communicated in previous roles, especially under pressure.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Stephenson Park Health Group
✨Know Your Stuff
Familiarise yourself with the SystmOne clinical system and any other relevant IT software. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to patient interaction and administrative tasks. Think about scenarios where you've had to manage appointments or handle patient enquiries, and be ready to share those experiences.
✨Show Your People Skills
As a Medical Receptionist, communication is key. Be prepared to demonstrate your pleasant and articulate communication style. You might even want to role-play a patient call with a friend to get comfortable.
✨Stay Calm Under Pressure
Think of examples from your past where you’ve successfully managed stressful situations. Highlighting your ability to work under pressure will reassure them that you can handle the fast-paced environment of a healthcare setting.