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- Tasks: As an IT Service Management Analyst, you'll support and enhance our IT services.
- Company: Join a dynamic, international law firm with a commitment to growth and innovation.
- Benefits: Enjoy flexible working, career development, and opportunities for international experience.
- Why this job: Be part of a diverse team that values inclusivity and supports your career journey.
- Qualifications: Ideal candidates are tech-savvy, eager to learn, and ready to embrace challenges.
- Other info: This is a 12-month fixed-term contract with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
What we will offer
We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all-round performance.
You can expect:
- A competitive salary and a host of family-friendly policies.
- Life assurance, private health, and dental care for you and your family.
- A range of flexible benefits including gym discounts and retail vouchers.
- Tech, cycle, and electric car schemes.
- The opportunity to support the firm’s charity through volunteering leave.
- A wellbeing strategy focusing on preventative measures to maintain overall health.
Team Structure
This role will be reporting to the IT Service Manager and will govern all IT staff on their adherence to Service Management policies and processes.
Main Responsibilities
Incident & Problem Management
- Working collaboratively with the team, analysing historic data to identify underlying trends and initiating proactive problem management activity.
- Supporting weekly Service Forum meetings and providing reports for agreed KPIs.
- Chairing Problem Review meetings and supporting Biweekly Problem Forum.
- Working in conjunction with the Service Desk Team Leader and IT System Engineers Team Leaders to drive improvements.
- Ensure proactive and reactive Problem Tasks are actioned in a timely manner.
Major Incident
- Overall ownership of the Incident until resolution.
- Chairing Major Incident Review meetings and providing Post Incident Reports to Leadership when requested.
Change Management
- Managing Requests for Change and producing detailed Post Implementation Reviews.
- Chairing weekly CAB meetings.
Asset Management
- Supporting the implementation of IT Asset Management processes.
- Providing software compliance reporting.
Capacity Management, Event Management
- Supporting the design and implementation of IT Capacity & Event Management processes.
Service Reporting & Governance
- Supporting the implementation of best practice processes and producing reports for management.
Other
- Working collaboratively with the team to help shape and implement new ITSM policies.
- Train new members of Technology on ServiceNow processes.
- Administrator of the ServiceNow Platform.
Most of our roles are hybrid, meaning that colleagues benefit from working in our office and remotely.
Attributes/Skills Required
- Able to work under pressure and prioritise conflicting demands.
- Self-motivated with good organisational and time management skills.
- Ability to develop and maintain good working relationships.
- Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework.
- Experience in preparing documentation and guidance for others.
- Experience with ServiceNow administration and development.
This job description is indicative only and does not represent an exhaustive list of responsibilities.
We are an equal opportunity employer, committed to having a diverse workforce.
About the Firm
With 8 offices worldwide and our headquarters based in London, Stephenson Harwood is a law firm where our people are committed to achieving the goals of our clients.
Our values include individuality, commitment, teamwork, and straight talking.
Our vision into 2026 is to be a successful firm where talented people work together in an entrepreneurial environment.
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IT Service Management Analyst (12 months FTC) employer: Stephenson Harwood LLP
Contact Detail:
Stephenson Harwood LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Analyst (12 months FTC)
✨Tip Number 1
Familiarize yourself with the latest trends in IT service management. Being knowledgeable about current technologies and methodologies will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the field, especially those who work in international law firms. Attend industry events or join online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Research the firm’s commitment to diversity and inclusion. Be prepared to discuss how your background and experiences align with their values during the interview process.
✨Tip Number 4
Prepare questions that show your interest in the firm’s international opportunities. This demonstrates your ambition and willingness to grow within the organization.
We think you need these skills to ace IT Service Management Analyst (12 months FTC)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Service Management Analyst position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in IT service management. Use keywords from the job description to ensure your application stands out and demonstrates your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention specific projects or experiences that showcase your skills and how they relate to the firm's goals of high performance and diversity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in an IT service management role.
How to prepare for a job interview at Stephenson Harwood LLP
✨Research the Company
Before your interview, take some time to learn about the firm's values, culture, and recent projects. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Flexibility
Given the emphasis on a flexible working environment, be prepared to discuss how you've adapted to changing situations in previous roles. Share specific examples that highlight your ability to thrive in diverse settings.
✨Highlight Your International Experience
If you have any international experience or exposure to diverse teams, make sure to mention it. This aligns with the firm's global presence and shows that you can contribute to their international initiatives.
✨Emphasize Diversity and Inclusion
Since the firm values inclusivity, be ready to discuss how you promote diversity in your work. Share experiences where you've worked with diverse teams or contributed to an inclusive environment.
