At a Glance
- Tasks: Deliver exceptional client service via phone, email, and in-person interactions.
- Company: Join a reputable law firm known for its supportive and friendly environment.
- Benefits: Flexible working options, part-time arrangements, and a collaborative team culture.
- Other info: Opportunity to thrive in a dynamic and busy work environment.
- Why this job: Be the friendly face of the firm and support legal teams while developing your skills.
- Qualifications: Strong interpersonal skills and proficiency in MS Office required.
The predicted salary is between 25000 - 32000 £ per year.
Stephens Scown LLP in Exeter is seeking a Client Services Assistant to deliver best-in-class service to clients across phone, website and email.
You will act as a friendly front of house and coordinate with colleagues to support legal teams.
The role emphasises strong interpersonal skills, calm management of a busy workload, and proficiency in MS Office.
We also welcome discussions about flexible, part-time or job-share arrangements.
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Hybrid Client Services Specialist - Front Desk in Exeter employer: Stephens Scown LLP
At Stephens Scown, we pride ourselves on being an employee-owned law firm that truly values its people and communities. Our commitment to a positive work culture is reflected in our impressive benefits, including a competitive salary, flexible working arrangements, and a profit-sharing scheme that ensures every employee has a stake in our success. With ample opportunities for professional growth and a supportive team environment, working here means making a meaningful impact while enjoying life in a beautiful part of the country.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Client Services Specialist - Front Desk in Exeter
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stephens Scown LLP and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stephens Scown LLP and let us see your personality shine through!
We think you need these skills to ace Hybrid Client Services Specialist - Front Desk in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stephens Scown LLP.
Get Familiar with Our Brand:Before applying, take some time to learn about Stephens Scown LLP and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stephens Scown LLP
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stephens Scown LLP.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stephens Scown LLP will surely appreciate.
