At a Glance
- Tasks: Provide top-notch service to clients and support legal teams with enquiries.
- Company: Join a leading employee-owned law firm committed to community and client care.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible hybrid working.
- Other info: Be part of a diverse team that values every voice and promotes growth.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
The Role
- As a Client Services Assistant, you will ensure clients contacting the firm receive a ‘best in class’ service, whether they are seeking to speak with a known colleague, get general information or are looking for help with a new business opportunity.
- You will operate as an effective firm front of house by taking and handling new enquiries by all channels including telephone, website and email.
- You will also liaise with legal advisors and support legal teams as required with a view to offering class leading client experience for both internal and external clients.
- Do talk to us about flexible working, including part time and job share opportunities.
About You
- You have experience of operating in a front of house/client‑centric professional environment.
- You have excellent interpersonal and communication skills and a focus on quality client care.
- You will be used to dealing with a busy and varied workload with the ability to remain calm under pressure.
- You are highly organised, accurate, proactive, approachable and flexible.
- You are proficient in Microsoft Office including Word, Excel and Teams.
- An understanding of legal services would be an advantage.
What we can offer you
- We offer a competitive salary and an impressive array of benefits and rewards. Not least of these is through the Firm’s employee‑ownership status, where every employee is listened to, helps to realise our vision and receives an equal share in our annual profit‑share.
- Our hybrid working model and approach to flexible working enables our people to share their working time between home and the office to support a healthy work / life balance.
- Employee benefits – including 25 days holiday (plus bank holidays and your birthday), private medical insurance, group life assurance, access to a comprehensive range of wellbeing support, and three additional days’ paid leave to support good causes.
- Progression opportunities – including, regular training, qualification options, mentorship, and continued professional development.
At Stephens Scown, we believe that a diverse workforce delivers better results for our clients and creates a happier workplace where everyone feels valued and appreciated. Therefore we welcome applications from candidates from all backgrounds, abilities and beliefs.
All offers of employment at Stephens Scown are subject to Basic level of Disclosure and Barring Service check. Any information gathered in relation to the DBS process is held in accordance with all relevant data protection regulations. Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences. At interview, or in a separate discussion, we ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position. Failure to reveal information that is directly relevant to the position sought could lead to withdrawal of an offer of employment. We make every subject of a DBS Disclosure aware of the existence of the DBS Code of Practice. This is available on https://www.gov.uk/government/publications/dbs-code-of-practice
Client Services Assistant in Exeter employer: Stephens Scown LLP
At Stephens Scown, we pride ourselves on being an employee-owned law firm that truly values its people and communities. Our commitment to a positive work culture is reflected in our impressive benefits, including a competitive salary, flexible working arrangements, and a profit-sharing scheme that ensures every employee has a stake in our success. With ample opportunities for professional growth and a supportive team environment, working here means making a meaningful impact while enjoying life in a beautiful part of the country.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out Stephens Scown's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Client Services Assistant, you'll need to be approachable and clear. Try role-playing common client scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during the interview! Don’t just wait for questions; ask insightful ones about the team and their projects. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It reinforces your interest in the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Assistant in Exeter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal anecdote can make your application stand out.
Tailor Your CV:Make sure to tailor your CV to the Client Services Assistant role. Highlight your experience in client-centric environments and any relevant skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and avoid jargon unless it’s relevant. We appreciate straightforward communication, just like we aim to provide to our clients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Stephens Scown!
How to prepare for a job interview at Stephens Scown LLP
✨Know the Company Inside Out
Before your interview, take some time to research Stephens Scown. Understand their values, mission, and what makes them a Certified B Corporation. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Client-Centric Skills
As a Client Services Assistant, your ability to provide exceptional client care is crucial. Prepare examples from your past experiences where you successfully handled client inquiries or resolved issues. Highlight your interpersonal skills and how you remain calm under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult client or managing multiple enquiries at once. Practise your responses to these scenarios, focusing on your problem-solving abilities and proactive approach.
✨Demonstrate Your Organisational Skills
Being highly organised is key in this role. Bring up instances where you managed a busy workload effectively. You might even want to mention your proficiency in Microsoft Office tools, as they’ll be essential in your day-to-day tasks.
