CUSTOMER SERVICE ADVISOR (RESERVATION SPECIALIST)- WKND
Mercedes-Benz & Smart of Dartford has a great opportunity for a weekend part-timeCustomer Service Advisor to join our centralised call centre. In this role, you\'ll be the first point of contact for our customer telephone and online enquiries, delivering outstanding service every step of the way.
This is your chance to build a rewarding career with one of the world’s most prestigious automotive brands. If you thrive in a dynamic, customer-focused environment, we’d love to hear from you!
YOUR ROLE.
You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.
The main duties of the role include:
- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
- Record customers details and requirements when handling an enquiry
- Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
- Provide customer estimates according to company policy on schedules, times and pricing
- Make outbound calls to customers when ordered parts have arrived and arrange a booking
- Maintain a good working knowledge of current sales products, service packages & campaigns across the Merecedes-Benz product range.
YOUR PROFILE.
- Excellent verbal & written communication skills
- Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Confident at resolving complex issues
- Excellent administration & IT skills
ABOUT US.
Hedin Automotive Limited is the UK subsidiary of Hedin Mobility Group plc, one of Europe\'s largest privately owned automotive groups. Renowned for its excellence in automotive retail and aftermarket services, the group operates a diverse network of retail partners, with its strongest presence with prestigious brands such as Mercedes-Benz, BMW and MINI.
Our teams, whether in customer-facing roles or our workshop, are amazing—we\'re passionate about making work a simple, easy, and enjoyable place to do business through a team of people that want to create a great experience for the customer.
Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.
SALARY AND HOURS.
We have two work patterns available.Both roles have the opportunity to occasionally work overtime.
- Saturday, 8am to 5pm and Sunday, 10am to 5pm, Basic Salary£9,206.34 plus bonus
- Saturday, 8am to 5pm, Basic Salary £5,079.36 plus bonus
The position is office-based, offering a structured and professional work environment.
BENEFITS.
- Competitive salary plus incentive schemes for customer service targets
- 25 days annual leave plus all UK bank holidays
- Comprehensive pension scheme and life assurance benefit
- Employee Assistance Programme to support wellbeing
- Ongoing training, upskilling, and career development with a premium automotive brand
- Inclusive and supportive team environment with opportunities for progression
Click apply today and take the first step towards a rewarding career in the automotive industry.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Weekend in Dartford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stephen James Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stephen James Group and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stephen James Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Stephen James Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stephen James Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stephen James Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stephen James Group will surely appreciate.
