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- Tasks: Join our team as a Parts Advisor Apprentice, focusing on customer service and stock management.
- Company: Hedin Automotive is a leading BMW & MINI franchise dedicated to exceptional customer experiences.
- Benefits: Enjoy training at the BMW Group Academy with all costs covered, plus career progression opportunities.
- Why this job: Be part of a prestigious brand, gain valuable skills, and work in a supportive, passionate environment.
- Qualifications: GCSE Grade A*-C / 9-4 in English, maths, and ICT or equivalent; full UK driver's license required.
- Other info: Training involves travel to Berkshire every two months for one-week blocks.
CUSTOMER SERVICE (PARTS ADVISOR) APPRENTICE.
We have a fantastic opportunity for a Customer Service (Parts Advisor) Apprentice to join our team at Hedin Automotive BMW & MINI.
The successful applicant will have the opportunity to work with one of the world\’s most prestigious and technologically advanced car manufacturers. There are very few Customer Service Advisors Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.
YOUR ROLE.
You will be working in a busy BMW/MINI Parts Department. Your role will be focused on stock processing, inventory management and customer interaction. Our customers come with a diverse range of needs and expectations, so you\’ll need to be methodical, highly organised, and a confident communicator. Above all, you should have a genuine passion for delivering exceptional customer service.
The main duties of the role include:
- Serve trade and retail customers over the phone and in person
- Manage stock: ordering, control, and checks
- Use advanced computer systems for stock management and parts identification
- Support workshop and sales departments with parts coordination
- Attend off-site training at BMW Group Academy (Berkshire) for 12–15 month
YOUR PROFILE.
Successful applicants must demonstrate the following:
- Strong communication and organisational skills
- Excellent customer service
- An interest in the automotive industry
- Honest, professional and a willingness to learn
REQUIRED QUALIFICATIONS.
Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:
- English
- maths
- ICT (or one other subject if candidate did not take ICT)
- To be eligible to work in the UK before you apply and hold a full UK driver’s license (this is due to the nature of the role)
PROSPECTS.
On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner Parts Advisor Certification. Following this, there are various opportunities for progression within the Retailer.
THINGS TO CONSIDER.
Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food).
The Apprenticeship National Minimum Wage guide (ANMW): 21yrs and over is £12.21 ph, 18yrs to 20yrs is £10.00ph, under 18yrs is £7.55ph
ABOUT US.
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
As part of Hedin Mobility Group—one of the world\’s leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.
RECRUITMENT STAGES.
Send your CV and personal statement. Shortlisted applicants will be invited to a phone interview, followed by an in-person meeting at Hedin Automotive.
Click apply today and take the first step towards a rewarding career in the automotive industry.
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Apprentice Parts Advisor employer: Stephen James Group
Contact Detail:
Stephen James Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Parts Advisor
✨Tip Number 1
Familiarise yourself with BMW and MINI's product range. Understanding the different models and their features will not only impress your interviewers but also help you engage confidently with customers.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in handling diverse customer needs and expectations.
✨Tip Number 3
Research common inventory management systems used in the automotive industry. Being knowledgeable about these systems can give you an edge during interviews and show your commitment to learning.
✨Tip Number 4
Prepare questions to ask during your interview about the apprenticeship programme and the company culture. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Apprentice Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Service (Parts Advisor) Apprentice. Emphasise your communication skills, organisational abilities, and any previous customer service experience.
Craft a Personal Statement: Write a personal statement that showcases your passion for the automotive industry and your commitment to delivering exceptional customer service. Mention why you want to work with Hedin Automotive and how you can contribute to their team.
Highlight Relevant Qualifications: Clearly list your GCSE qualifications or equivalent, especially in English, Maths, and ICT. If you have any additional certifications or training related to customer service or the automotive field, be sure to include those as well.
Prepare for Interviews: Once shortlisted, prepare for both the phone interview and the in-person meeting. Research common interview questions for customer service roles and think about how your experiences relate to the responsibilities of the Parts Advisor position.
How to prepare for a job interview at Stephen James Group
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in delivering exceptional customer service. Share any previous experiences where you went above and beyond for a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Organisational Skills
Since the role involves stock management and inventory control, be prepared to discuss how you stay organised. You could mention tools or methods you use to keep track of tasks and priorities, which will show that you're methodical and reliable.
✨Familiarise Yourself with BMW and MINI
Research the BMW and MINI brands, their values, and their products. Being knowledgeable about the company will not only impress your interviewers but also help you answer questions more effectively and show your enthusiasm for the automotive industry.
✨Prepare for Common Interview Questions
Think about potential questions related to customer service scenarios, teamwork, and problem-solving. Practising your responses will help you feel more confident during the interview and allow you to articulate your thoughts clearly.
