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- Tasks: Lead a team to deliver exceptional homecare services and oversee daily operations.
- Company: Join a respected homecare provider dedicated to extraordinary in-home care.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and impact.
- Why this job: Make a difference in people's lives while shaping the future of care services.
- Qualifications: Proven experience in health and social care management and call centre leadership required.
- Other info: Ideal for those passionate about superior care and strategic business growth.
Stephen James Consulting are partnering with one of their esteemed homecare providers in the search for a Head of Introductory Care based in Gatwick, West Sussex. Our client is dedicated to delivering extraordinary care into people’s own homes. This pivotal role plays a dynamic role in the business, complementing the regulated services and giving this homecare provider a unique ability to meet every client’s care needs.
You will be responsible for:
- Leading and inspiring a team of Client Relationship Executives, ensuring carers are scheduled efficiently, addressing client concerns with speed and care, and maintaining outstanding service availability.
- Overseeing the day-to-day operations to deliver high-quality service and outstanding commercial success.
- Monitoring revenue, expenses, and profit margins, whilst tracking client buying patterns to grow average service utilization.
- Playing a key part in the strategic direction of the company, ensuring alignment within the overall business objectives.
To be considered for this role, you will need the following experience:
- A proven track record in health and social care management, call centre leadership, a passion for delivering superior care, and the strategic vision to enhance both client satisfaction and business growth.
- A strong operational background, influential in driving commercial success, nurturing trust with families, and reinforcing the provider's excellent reputation for reliability and compassionate care.
- Excellent interpersonal and communication skills, along with first-class problem-solving skills and the ability to multitask.
- Experience working in a regulated business with contact centre experience is essential.
- Confident in presenting to the Exec and board, with the ability to think strategically and implement long-term plans of the business.
If you are interested in applying for this role, please click apply now below.
Head of Introductory Care employer: Stephen James Consulting
Contact Detail:
Stephen James Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Introductory Care
✨Tip Number 1
Familiarise yourself with the latest trends in health and social care management. Understanding current challenges and innovations in the sector will help you demonstrate your strategic vision during interviews.
✨Tip Number 2
Network with professionals in the homecare industry, especially those with experience in call centre leadership. Building relationships can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved service delivery in previous roles. Being able to share these stories will showcase your leadership skills and operational expertise.
✨Tip Number 4
Research the company’s values and mission statement thoroughly. Aligning your personal values with theirs during discussions can significantly enhance your appeal as a candidate who fits their culture.
We think you need these skills to ace Head of Introductory Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in health and social care management, as well as any leadership roles you've held. Emphasise your operational background and any achievements that demonstrate your ability to drive commercial success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering superior care and how your strategic vision aligns with the company's objectives. Use specific examples from your past experiences to illustrate your problem-solving skills and ability to multitask.
Highlight Key Performance Indicators (KPIs): When detailing your previous roles, mention any KPIs you have successfully managed, such as call answering rates or client satisfaction metrics. This will show your understanding of the importance of performance measurement in a leadership role.
Showcase Communication Skills: Since excellent interpersonal and communication skills are crucial for this position, provide examples of how you've effectively communicated with teams or clients in the past. Mention any experience presenting to executives or boards to demonstrate your confidence in this area.
How to prepare for a job interview at Stephen James Consulting
✨Showcase Your Leadership Skills
As a Head of Introductory Care, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance.
✨Demonstrate Your Operational Expertise
This role requires a strong operational background. Be ready to talk about your experience in managing day-to-day operations, monitoring revenue, and ensuring high-quality service delivery. Use specific metrics or KPIs from your previous roles to illustrate your success.
✨Prepare for Strategic Discussions
You'll need to think strategically about the company's direction. Prepare to discuss your vision for enhancing client satisfaction and business growth. Consider how you would align your strategies with the overall business objectives and be ready to present your ideas confidently.
✨Highlight Your Problem-Solving Skills
In this role, you'll face various challenges. Be prepared to share examples of how you've effectively solved problems in high-pressure situations. Discuss your approach to multitasking and prioritising tasks, especially in a regulated environment.
