CRM Manager | Elderly Care | Cambridgeshire
Stephen James Consulting is partnering with a developing elderly care provider to recruit an experienced CRM Manager. This is a commercially focused role where you’ll play a key part in driving occupancy, managing enquiries, and delivering an exceptional experience for prospective residents and their families.
The Role
- Managing incoming enquiries and supporting families through the admissions process
- Conducting home tours and effectively showcasing the service and facilities
- Driving occupancy through proactive enquiry management and conversion
- Building and maintaining relationships with local healthcare professionals and referral partners
- Developing and delivering local marketing and community engagement initiatives
- Organising events such as open days and community outreach activities
- Maintaining accurate CRM records and monitoring enquiry and conversion data
- Producing regular reports on occupancy, sales activity and performance
- Supporting the Home Manager in achieving occupancy and revenue targets
About You
- Experience in CRM, sales, admissions, business development or customer relationship roles
- Proven experience within elderly care homes, working as a CRM is essential.
- Strong communication and relationship-building skills
- A commercial mindset with a proven ability to convert enquiries into admissions or sales
- Excellent organisation and CRM system experience
- Confidence engaging with families, professionals and community stakeholders
- A proactive, self-motivated approach with the ability to work independently and as part of a team
- A full UK driving licence (preferred)
What’s on Offer
- Competitive salary of £45,000 - £48,000 plus performance-related bonus
- The opportunity to join a respected and supportive care provider
- Autonomy to develop local occupancy and marketing strategies
- Ongoing training and professional development
- Clear opportunities for career progression
- A rewarding role where you make a real difference to residents and families
If you’re passionate about relationship building and delivering a high-quality customer experience within the care sector, we’d love to hear from you.
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Crm Manager in Cambridge employer: Stephen James Consulting
Join a dynamic and compassionate elderly care provider in Derby, where your expertise as a Quality & Compliance Manager will directly impact the lives of residents. With a strong focus on employee development, a supportive work culture, and competitive benefits including a company bonus and travel expenses, this role offers a unique opportunity to shape quality assurance practices in a growing organisation. Be part of a team that values innovation and excellence in care, making a meaningful difference in the community.
