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For Companies At a Glance
- Tasks: Assist customers with vehicle enquiries via phone, email, and online platforms.
- Company: Join Hedin Automotive, a top European automotive retailer representing brands like Mercedes-Benz and BMW.
- Benefits: Enjoy competitive pay, 25 days leave, pension scheme, and ongoing training.
- Why this job: Build a rewarding career in a dynamic, customer-focused environment with growth opportunities.
- Qualifications: Strong communication skills and experience in customer service or call centres required.
- Other info: Flexible working hours with part-time options available.
The predicted salary is between 22600 - 30900 £ per year.
Join to apply for the Sales Enquiry Handler role at Stephen James BMW & MINI.
Role Overview
Mercedes-Benz & Smart of Dartford offers a great opportunity for a Sales Enquiry Handler to join our centralised Sales Hub. You will assist customers in finding the right vehicle, providing outstanding service throughout their journey. This is a chance to build a rewarding career with a prestigious automotive brand. If you enjoy a dynamic, customer-focused environment, we want to hear from you!
Your Responsibilities
- Handle all sales enquiries via phone, email, live chat, online platforms, or events.
- Communicate effectively to understand customer needs and recommend suitable vehicles.
- Follow up on leads with the sales team to convert enquiries into sales.
- Respond promptly to digital enquiries through CRM portals.
- Provide personalised PCP quotes when applicable.
- Coordinate with managers and assign enquiries to sales staff.
- Deliver exceptional customer service, exceeding expectations.
- Arrange customer appointments and test drives.
Candidate Profile
- Excellent verbal and written communication skills.
- Strong organisational skills with attention to detail.
- IT literacy, including experience with CRM and reservation systems.
- Experience in customer service, call centres, or account management, especially handling enquiries.
About Us
Hedin Automotive Limited, part of Hedin Mobility Group plc, is a leading automotive retailer in Europe, representing brands like Mercedes-Benz, BMW, and MINI. We are committed to diversity and creating a positive work environment that reflects our communities.
Salary & Hours
£27,664 per annum basic salary, with a bonus OTE of £32,664 (based on 40 hours). Part-time roles are paid pro-rata. Work hours follow a rotating shift pattern from Monday to Saturday, including early mornings, evenings, and some Sundays, with overtime or time off in lieu provided for Sunday shifts.
Benefits
- Competitive salary and incentive schemes.
- 25 days annual leave plus UK bank holidays.
- Pension scheme and life assurance.
- Employee Assistance Programme.
- Ongoing training and career development.
- Supportive team environment with progression opportunities.
Apply today and start your rewarding career in the automotive industry!
Sales Enquiry Handler employer: Stephen James BMW & MINI
Contact Detail:
Stephen James BMW & MINI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Enquiry Handler
✨Tip Number 1
Familiarise yourself with the latest models and features of Mercedes-Benz, BMW, and MINI vehicles. This knowledge will help you engage confidently with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will prepare you for handling enquiries effectively and showcasing your ability to provide outstanding service.
✨Tip Number 3
Research common customer queries in the automotive industry and think about how you would respond. Being prepared with thoughtful answers will show your proactive approach and understanding of customer needs.
✨Tip Number 4
Network with current or former employees of Stephen James BMW & MINI on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Sales Enquiry Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Sales Enquiry Handler position. Tailor your application to highlight relevant experience and skills that match what Stephen James BMW & MINI is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant IT literacy. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle sales enquiries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your organisational skills and ability to provide exceptional customer service. Make sure to address how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Sales Enquiry Handler role.
How to prepare for a job interview at Stephen James BMW & MINI
✨Know the Brand
Familiarise yourself with Stephen James BMW & MINI and their values. Understanding their brand ethos and the vehicles they offer will help you connect better with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Sales Enquiry Handler, effective communication is key. Prepare to discuss examples of how you've successfully handled customer enquiries in the past, highlighting your verbal and written communication skills.
✨Demonstrate Customer Focus
Be ready to share specific instances where you went above and beyond for a customer. This role requires exceptional customer service, so illustrating your commitment to exceeding customer expectations will set you apart.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate handling a sales enquiry. Practising how you would respond to different customer scenarios can help you feel more confident and prepared.
