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- Tasks: Welcome customers, book vehicles, manage job cards, and liaise with the workshop.
- Company: Join a prestigious sports brand dealership in South East London.
- Benefits: Earn over £50,000 OTE with pension, healthcare, and dental perks.
- Why this job: Be part of a reputable team with excellent support and growth opportunities.
- Qualifications: Customer service skills and Kerridge experience are essential; RTC and One Link knowledge is a plus.
- Other info: Contact Daniel Walton directly for more info or to apply!
The predicted salary is between 30000 - 70000 £ per year.
SERVICE ADVISOR (BMW & MINI). Stephen James is looking for an experienced Service Advisor to join its high performing aftersales team. If you have a passion for BMW and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in automotive. YOUR ROLE. As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations. The main duties include: Meeting and greeting customers in a friendly and courteous manner throughout the day Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates Maintaining knowledge of our aftersales products and services Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer YOUR PROFILE. Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team. Excellent administration and organisational skill, and good diary management and following up within agreed time frames. Proven experience in a Service Team Manager/Service Advisor role, in the automotive industry Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year. ABOUT US. Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group a larger private organisation leading in world-class automotive retail and aftermarket services. Our teams, whether in customer facing roles or our workshop, are amazing – we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer. Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry. SALARY AND HOURS. Basic Salary: £35,000, OTE £45,000 to £53,000 + per annum with company car Working hours are Monday – Friday, 8am – 6pm, 45 hours per week and Saturday 8am – 12.30pm (1 in 3, paid as additional hours) BENEFITS. Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our
Service Advisor employer: Stephen James (Automotive) Ltd
Contact Detail:
Stephen James (Automotive) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Make sure to familiarize yourself with the Kerridge system, as it's a key requirement for this role. If you have experience with RTC and One Link, highlight that in your conversations during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will show that you can meet and greet customers effectively.
✨Tip Number 3
Research the dealership's reputation and any recent news about them. Being knowledgeable about the company will help you stand out and show your genuine interest in working there.
✨Tip Number 4
Practice discussing how you would handle specific scenarios related to booking vehicles and liaising with the workshop. This will prepare you for potential situational questions during the interview.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your customer service and administration skills in your application. If you have experience with Kerridge, RTC, or One Link, mention these specifically as they are distinct advantages for the role.
Tailor Your CV: Customize your CV to reflect the requirements of the Service Advisor position. Include specific examples of how you've successfully met customer needs and managed service processes in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your desire to work with a prestigious brand. Explain why you would be a great fit for the dealership and how you can contribute to their success.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stephen James (Automotive) Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, excellent customer service is key. Be prepared to share specific examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Familiarize Yourself with Kerridge and One Link
Since experience with Kerridge and One Link is preferred, make sure you understand these systems. If you have prior experience, be ready to discuss how you used them effectively in your previous roles.
✨Demonstrate Your Administrative Abilities
The role involves various administrative tasks like booking vehicles and raising job cards. Highlight your organizational skills and any relevant experience that showcases your ability to manage multiple tasks efficiently.
✨Research the Brand and Dealership
Understanding the prestige brand and the dealership's reputation will help you stand out. Show your enthusiasm for the brand and mention any specific reasons why you want to work there during the interview.
