Service Advisor

Stephen James is looking for an experienced Service Advisor to join its high performing aftersales team. If you have a passion for BMW and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the world's admired brands in automotive.

YOUR ROLE. As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations. The main duties include:

• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
• Maintaining knowledge of our aftersales products and services
• Monitoring and ensuring that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
• Working directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
• Ensuring customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer

YOUR PROFILE. Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably. Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team. Excellent administration and organisational skills, and good diary management and following up within agreed time frames. Proven experience in a Service Team Manager/Service Advisor role, in the automotive industry. Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year.

ABOUT US. Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group, a larger private organisation leading in world-class automotive retail and aftermarket services. Our teams, whether in customer facing roles or our workshop, are amazing – we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer. Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

SALARY AND HOURS. Basic Salary: £35,000, OTE £45,000 to £53,000 + per annum with company car. Working hours are Monday – Friday, 8am – 6pm, 45 hours per week and Saturday 8am – 12.30pm (1 in 3, paid as additional hours).

BENEFITS. Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues.