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For Companies At a Glance
- Tasks: Be the go-to person for customers, guiding them through their vehicle service journey.
- Company: Join Hedin Automotive, a top BMW & MINI franchise with a passion for excellence.
- Benefits: Competitive salary, company car, and fantastic employee benefits.
- Why this job: Make a real difference in customer experiences with a brand you love.
- Qualifications: Experience in automotive service roles and a valid UK driving licence required.
- Other info: Dynamic team environment with opportunities for personal development and growth.
The predicted salary is between 28000 - 42000 £ per year.
Hedin Automotive BMW & MINI is looking for an experienced Service Advisor/Service Team Manager to join its high performing aftersales team. If you have a passion for BMW & MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the world's admired brands in automotive.
YOUR ROLE.
As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
The main duties include:
- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
- Maintaining knowledge of our aftersales products and services
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
- Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
- Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer
YOUR PROFILE.
Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably. Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team. Excellent administration and organisational skill, and good diary management and following up within agreed timeframes. Proven experience in a Service Team Manager/Service Advisor role, in the automotive industry. Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year.
ABOUT US.
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.
SALARY AND HOURS.
Basic Salary: £35,000 OTE £53,000 per annum with a company car. Working hours are Monday – Friday, 8.00am – 6.00pm, 45 hours per week and Saturday 8.00am – 12.30pm (1 in 3, paid as additional hours).
BENEFITS.
Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues.
Service Advisor employer: Stephen James (Automotive) Ltd
Contact Detail:
Stephen James (Automotive) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Hedin Automotive and understand their values, especially their commitment to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to keep customers informed and resolve issues calmly. Role-play with a friend or family member to get comfortable discussing vehicle repairs and handling customer queries.
✨Tip Number 3
Show off your passion for BMW & MINI! During interviews, share your experiences with these brands and how they inspire you. This enthusiasm can set you apart from other candidates who may not have the same level of dedication.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Hedin Automotive family. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for BMW & MINI shine through! We want to see how much you care about delivering exceptional customer experiences, so share any relevant stories or experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in the automotive industry and any specific skills that match the job description. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hedin Automotive and what we stand for.
How to prepare for a job interview at Stephen James (Automotive) Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of BMW and MINI vehicles. Familiarise yourself with their aftersales products and services, as well as any recent developments in the automotive industry. This will show your passion and commitment to the brand during the interview.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved conflicts or built rapport with customers. Being able to articulate these experiences will demonstrate your suitability for the Service Advisor role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to the automotive industry and customer service. This will help you feel more confident and articulate your thoughts clearly when it’s your turn to shine.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the role and aligns with the high standards of Hedin Automotive. Remember, you’re representing the brand even before you start!
