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- Tasks: Be the friendly voice for customers, answering queries and booking vehicle services.
- Company: Join Hedin Automotive, a top BMW & MINI franchise with a passion for customer care.
- Benefits: Enjoy a competitive salary, bonuses, and personal development opportunities.
- Why this job: Kickstart your career in a prestigious automotive brand while helping customers every Sunday.
- Qualifications: Experience in customer service and great communication skills are a must.
- Other info: Flexible hours available and a supportive team environment.
Hedin Automotive BMW & MINI has a fantastic opportunity for a Sunday Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone and online enquiries. If you’re customer-focused, well-organised, and have a confident telephone manner, this is a great opportunity to follow a career with one of the world’s most admired brands in the automotive industry.
YOUR ROLE.
You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.
The main duties of the role include:
- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
- Record customers details and requirements when handling an enquiry
- Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
- Provide customer estimates according to company policy on schedules, times and pricing
- Make outbound calls to customers when ordered parts have arrived and arrange a booking
- Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range
YOUR PROFILE.
Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Excellent verbal & written communication skills
- Confident at resolving complex issues
- Excellent administration & IT skills
- Must be eligible to work in the UK
ABOUT US.
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group—one of the world’s leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.
SALARY AND HOURS.
Basic Salary: £3809.52 plus bonus per annum the role is an office-based environment, working hours: Sunday, 10am to 4pm, with additional hours available as per business needs.
BENEFITS:
Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues.
Customer Service Advisor - Sunday employer: Stephen James (Automotive) Ltd
Contact Detail:
Stephen James (Automotive) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sunday
✨Tip Number 1
Make sure you research Hedin Automotive and the BMW & MINI brands before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend to get comfortable with answering queries and resolving issues confidently.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the company and the role, plus it gives you a chance to assess if it's the right fit for you.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining the Hedin Automotive family.
We think you need these skills to ace Customer Service Advisor - Sunday
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Keep It Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate a well-organised application that gets straight to the heart of your qualifications and experiences.
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your skills align with the responsibilities listed in the job description. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stephen James (Automotive) Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on Hedin Automotive's services and the BMW & MINI product range. Being knowledgeable about what they offer will show your genuine interest and help you answer questions more confidently.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice your telephone manner. Try role-playing with a friend or family member to get comfortable with answering queries and resolving issues over the phone.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you delivered outstanding customer service. Highlight any experience you have in handling complaints or complex issues, as this will demonstrate your problem-solving skills.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team you'll be working with or how success is measured in the role. It shows you're engaged and serious about the position.
