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- Tasks: Be the friendly face of our Bodyshop, managing customer enquiries and bookings.
- Company: Join Stephen James BMW, a top name in automotive retail and services.
- Benefits: Enjoy competitive salary, personal development, and market-leading perks.
- Why this job: Work in a dynamic environment with a passionate team focused on customer experience.
- Qualifications: Strong communication skills and a valid UK driving licence required; automotive experience preferred.
- Other info: Full-time role, Monday to Friday, with opportunities for growth in a diverse workplace.
Stephen James BMW has a great opportunity for a Bodyshop Advisor to join the team. If you have a passion for the automotive industry and want to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry.
YOUR ROLE. As the Bodyshop Advisor you will provide a courteous and efficient estimating and reception service for the Bodyshop and SMART repair department, reporting into the Bodyshop Manager, and liaising closely with colleagues across the Centres. You will be responsible for selling Bodyshop time, products, and services, liaising with insurance companies and their engineers where appropriate. The main duties of the role include:
- Be the first point of contact, offering a warm and courteous reception to all our customers.
- Manage incoming enquiries, administrative tasks, and phone calls, and make customer bookings.
- Schedule customer appointments and plan arrival times to minimise waiting periods for vehicle drop-off and pick-up.
- Ensure all completed SMART repair jobs are invoiced correctly.
- Keep our workload control spreadsheets up to date to ensure efficient vehicle repairs.
- Oversee the return of vehicles to customers, explaining the work done and any charges.
- Regularly update customers on repair progress, additional work needed, and vehicle completion, ensuring our databases are always current.
YOUR PROFILE. Strong customer service and communication skills. Ability to work in a fast-paced environment and manage multiple tasks. Attention to detail and strong organisational skills. Previous experience in a similar role preferable within the automotive industry/accident repair centre/bodyshop environment. Valid manual UK driving licence and must be eligible to work in the UK.
ABOUT US. Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group, a larger private organisation leading in world-class automotive retail and aftermarket services. Our teams, whether in customer facing roles or our workshop, are amazing – we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer. Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.
SALARY AND HOURS. Basic Salary £28,571.40 with an OTE £34,500 per annum. Working hours are Monday – Friday, 8am–6pm.
BENEFITS. Stephen James values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.
Bodyshop Advisor employer: Stephen James (Automotive) Ltd
Contact Detail:
Stephen James (Automotive) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Advisor
✨Tip Number 1
Familiarise yourself with the BMW and MINI brands, as well as their customer service standards. Understanding their values will help you align your approach when interacting with customers and colleagues.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in bodyshop environments. Attend local automotive events or join online forums to connect with others and gain insights into the role.
✨Tip Number 3
Prepare to demonstrate your customer service skills during the interview. Think of specific examples where you've successfully managed customer enquiries or resolved issues, as this will showcase your ability to excel in a fast-paced environment.
✨Tip Number 4
Research common challenges faced by Bodyshop Advisors and think about how you would address them. Being able to discuss these scenarios in your interview will show that you're proactive and ready to tackle the demands of the role.
We think you need these skills to ace Bodyshop Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles that involved managing enquiries, scheduling appointments, or liaising with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering exceptional customer experiences. Mention specific skills that align with the Bodyshop Advisor role, such as communication and organisational skills.
Highlight Relevant Skills: In your application, clearly outline your strong customer service skills, attention to detail, and ability to work in a fast-paced environment. Use examples from past experiences to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stephen James (Automotive) Ltd
✨Show Your Passion for the Automotive Industry
Make sure to express your enthusiasm for the automotive sector during the interview. Share any relevant experiences or stories that highlight your interest in cars and customer service, as this role is all about delivering an exceptional experience.
✨Demonstrate Strong Communication Skills
As a Bodyshop Advisor, you'll be the first point of contact for customers. Practice clear and friendly communication, and be prepared to discuss how you would handle various customer interactions, including managing enquiries and providing updates on repair progress.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills to manage multiple tasks efficiently. Be ready to discuss your methods for staying organised, such as using spreadsheets or scheduling tools, and provide examples of how you've successfully managed workloads in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of scenarios where you had to deal with difficult customers or unexpected challenges, and be ready to explain how you resolved those situations effectively.
