At a Glance
- Tasks: Deliver exceptional customer service and manage service processes for our valued customers.
- Company: Join the dynamic team at Hedin Automotive Mercedes-Benz.
- Benefits: Basic salary with OTE up to £41,000 and pay increase after training.
- Other info: Exciting opportunity for career growth in a prestigious automotive brand.
- Why this job: Be the key contact for customers and enhance their experience with us.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 36900 - 45100 £ per year.
Join the team at Hedin Automotive Mercedes-Benz......
An exciting opportunity has arisen at Mercedes-Benz of Dartford for an experienced Service Executive.
This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.
Basic salary with an OTE of up to £41,000 Additionally your pay will increase once you have completed C-Service Training Overview of role: The Service Executive position demands a customer-focused individual who excels in communication and is proficient in managing service processes.
This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Executive
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously....
Service Advisor in Kent employer: Stephen James (Automotive) Ltd (Mercedes)
Hedin Automotive Mercedes-Benz is an outstanding employer that prioritises exceptional customer service and employee development. Located in Dartford, we offer a supportive work culture where your contributions are valued, alongside competitive salaries and opportunities for professional growth through training programmes. Join us to be part of a dynamic team that is committed to excellence and innovation in the automotive industry.
Contact Details:
Stephen James (Automotive) Ltd (Mercedes) Recruitment Team
