At a Glance
- Tasks: Deliver exceptional customer service and manage service processes for our clients.
- Company: Join the dynamic team at Hedin Automotive Mercedes-Benz.
- Benefits: Starting salary of £34,000 with OTE £41,000, plus amazing discounts and 25 days leave.
- Other info: Inclusive work environment with opportunities for personal and professional growth.
- Why this job: Be the key contact for customers and enhance their experience with luxury vehicles.
- Qualifications: Experience in a service advisor role and excellent communication skills required.
The predicted salary is between 34000 - 34000 £ per year.
Join the team at Hedin Automotive Mercedes-Benz. An exciting opportunity has arisen at Mercedes-Benz of Dartford for an experienced Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations. Starting salary of £34,000 per annum with OTE £41,000. Additionally, your pay will increase once you have completed C-Service Training.
Overview of role: The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Advisor:
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
Ideal Candidate Profile: We are searching for a candidate who has:
- Proven experience in a service advisor role within a busy, fast-paced automotive department.
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments.
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
- Proficiency in using CRM and service management software.
- A proactive approach to problem-solving and a keen attention to detail.
- Dedication to maintaining high standards of customer satisfaction and service excellence.
- Desire to work collaboratively with wider team colleagues.
- Right to work in the UK.
- Full UK manual driving licence.
Summary of role:
- Location: Mercedes-Benz and smart – Dartford, DA1 5FD
- Working Hours: 45 hours per week
- Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu.
What we offer:
- Starting salary of £34,000 per annum with OTE £41,000. Additionally, your pay will increase once you have completed C-Service Training.
- 25 days annual leave plus bank holidays.
- Exceptional discounts on Mercedes-Benz vehicles and accessories.
- Long service awards.
- Life insurance.
- Employee assistance program offering support on wellbeing and finances.
- Preferential rates for vehicle service and maintenance for you and your family.
- Discounts on retail, dining clubs and activities through membership program.
- Cycle to Work scheme.
- Enrolment in an employee pension plan.
- Access to opportunities for ongoing professional and personal development.
- An inclusive, supportive, and dynamic work environment.
If you're excited by the opportunity to play a pivotal role as a Service Advisor at Mercedes-Benz, we look forward to receiving your application and possibly welcoming you to our team!
Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success.
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
Discover more about Hedin Automotive and the opportunities available by visiting our website. Prompt submission of applications is encouraged to secure your place in our selective recruitment process.
Automotive Service Advisor in Kent employer: Stephen James (Automotive) Ltd (Mercedes)
Hedin Automotive is an exceptional employer, offering a dynamic and inclusive work environment at our Dartford location. With a competitive starting salary of £34,000 and opportunities for professional growth through ongoing training, employees enjoy generous benefits including 25 days of annual leave, discounts on vehicles, and a supportive employee assistance programme. Join us to be part of a team that values customer service excellence and fosters personal development in the automotive industry.
Contact Details:
Stephen James (Automotive) Ltd (Mercedes) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Kent
✨Tip Number 1
Get to know the company inside out! Research Hedin Automotive and Mercedes-Benz, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers and team members alike. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're genuinely interested in the role and helps you figure out if it's the right fit for you. Think about what you want to know about the team dynamics or customer service expectations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Hedin Automotive family right from the start.
We think you need these skills to ace Automotive Service Advisor in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive background. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your experience aligns with our expectations. Let us know what excites you about working with Mercedes-Benz.
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. We love candidates who can build rapport and create an excellent experience for customers!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Hedin Automotive!
How to prepare for a job interview at Stephen James (Automotive) Ltd (Mercedes)
✨Know Your Stuff
Before the interview, brush up on your knowledge of Mercedes-Benz vehicles and their service standards. Familiarise yourself with common customer queries and repair options so you can confidently discuss them during the interview.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even role-play with a friend to simulate customer interactions, ensuring you can build rapport and handle inquiries effectively.
✨Demonstrate Organisational Skills
Prepare examples from your past experience where you successfully managed multiple tasks under pressure. Highlight how you prioritised customer needs and maintained meticulous records, as this will show your potential employer that you can thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
