Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage client service teams, ensuring top-notch customer experiences.
- Company: Hertford Offset is a trusted print provider since 1968, delivering impactful marketing materials.
- Benefits: Enjoy competitive salary, private medical insurance, and a supportive team culture.
- Why this job: Shape a key business function while nurturing client relationships in a dynamic environment.
- Qualifications: Experience in client service or operations management, ideally in print or manufacturing.
- Other info: Full-time onsite role based in Hertford with opportunities for professional growth.
The predicted salary is between 42000 - 68000 £ per year.
Hertford Offset is a full-service print provider specialising in impactful marketing materials from classic print to bespoke projects that reflect our clients’ brand. Since 1968, we’ve been trusted by clients from small businesses to large international corporations. Our clients know that when they reach out to Hertford Offset, they’ll receive a service that prioritises efficiency, quality and a personal touch.
We’re seeking a Client Operations Manager to drive excellence across our Client Service, Estimating and Design teams and nurture relationships with clients. Reporting to the CEO, you’ll be detail driven, highly organised and passionate about customer service, ensuring a seamless client journey from first enquiry to final delivery.
Key responsibilities:- Lead and manage the Client Service, Estimating and Design teams, including operational support and performance management.
- Manage team workloads and priorities to effectively meet deadlines and client expectations.
- Provide regular reports on business performance, including sales, client satisfaction and operations.
- Act as the primary point of contact for key clients, ensuring high levels of service and satisfaction to result in repeat business and referrals.
- Maintain and strengthen relationships with key accounts, particularly the company’s major client, ensuring their long-term retention.
- Proven experience in a client service or operations management role, ideally in the print or manufacturing industry.
- Strong leadership and people management skills with proven experience in promoting professional growth and improving productivity.
- Experience in managing major projects to tight-deadlines with a strong understanding of OTIF.
- Competency in CRM systems, MIS software (e.g. Tharstern), and basic design software understanding (e.g., Adobe Creative Suite) is desirable.
- Proven experience problem-solving in a fast-paced environment.
- Competitive salary and benefits, commensurate with experience.
- Opportunity to shape and enhance a key business function.
- Supportive team culture within a long-established, independent company.
- Role is full time, onsite role based in Hertford SG13.
- Additional pay: Company pension, On-site parking, Private medical insurance.
Client Operations Manager employer: Stephen Austin
Contact Detail:
Stephen Austin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Manager
✨Tip Number 1
Familiarise yourself with the print and manufacturing industry, especially the specific services offered by Hertford Offset. Understanding their unique selling points will help you articulate how your experience aligns with their needs during any discussions.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams effectively. Be prepared to discuss specific examples of how you've improved team performance and client satisfaction in previous roles, as this is crucial for the Client Operations Manager position.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of challenges you've faced in fast-paced environments. This will show that you can handle the demands of the role and maintain high service levels under pressure.
✨Tip Number 4
Network with professionals in the printing and manufacturing sectors. Engaging with industry contacts can provide insights into the company culture at Hertford Offset and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Client Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service and operations management, particularly in the print or manufacturing industry. Use specific examples that demonstrate your leadership skills and ability to manage projects under tight deadlines.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail how your skills align with the responsibilities of the Client Operations Manager role. Mention your experience with CRM systems and any familiarity with design software, as these are desirable skills for the position.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your problem-solving abilities in fast-paced environments. Highlight situations where you successfully managed team workloads or improved client satisfaction, as these are key aspects of the role.
Follow Application Instructions: Ensure you carefully follow any specific application instructions provided by Hertford Offset. This may include submitting documents in a particular format or addressing your application to a specific person. Attention to detail is crucial!
How to prepare for a job interview at Stephen Austin
✨Understand the Company Culture
Before your interview, take some time to research Hertford Offset's company culture. Familiarise yourself with their values and how they prioritise customer service. This will help you align your answers with what they are looking for in a Client Operations Manager.
✨Showcase Your Leadership Skills
As a Client Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, focusing on how you promoted professional growth and improved productivity. Be ready to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Given the fast-paced environment of the print industry, it's crucial to showcase your problem-solving skills. Prepare to discuss scenarios where you had to think on your feet and resolve issues quickly, particularly in relation to client satisfaction and project management.
✨Familiarise Yourself with Relevant Software
Since the role requires competency in CRM systems and basic design software, make sure you're familiar with tools like Tharstern and Adobe Creative Suite. If you have experience using these or similar platforms, be prepared to discuss how you've utilised them in your previous roles.
