At a Glance
- Tasks: Be the friendly face of our salon, managing bookings and client communications.
- Company: Join a premium salon known for exceptional hair services and a calm atmosphere.
- Benefits: Enjoy 20% off for friends and a supportive work environment.
- Other info: Fast-paced environment with opportunities to grow in the beauty industry.
- Why this job: Make clients feel welcome while honing your organisational and communication skills.
- Qualifications: Customer service experience and strong communication skills are essential.
About us Stephanie Lebby Hair is a premium salon built on thoughtful care, craft and community. We’re known for creating a calm, elevated experience while delivering exceptional hair services.
We're looking for a warm, organised, and switched-on Front of House to be the face of Stephanie Lebby Hair. You'll keep the salon running smoothly day to day, from managing the diary and looking after clients, to handling communications and keeping operations on track.
What You'll Be Doing
- Opening the salon and preparing the space for clients and stylists each day
- Greeting clients, managing check-in and check-out, and serving refreshments
- Managing the salon diary — bookings, rescheduling, cancellations, and last-minute changes
- Handling all client communication across phone, email, WhatsApp, Instagram, and TikTok
- Enforcing booking policies and logging and resolving complaints professionally
- Coordinating call-out events — managing travel, logistics, pricing, and diary adjustments
- Processing payments and refunds
- Maintaining stock levels, completing regular checks, and carrying out reorders
What We're Looking For
- At least 1 year customer service experience
- A clear communicator - written and verbal - across multiple platforms
- Warm, professional, and confident in a client-facing environment
- Highly organised with the ability to juggle a busy, fast-moving diary
- Calm under pressure with a practical, solutions-first approach
- Experience in a salon or beauty environment is a plus but not essential
- Comfortable with booking systems and social platforms
Benefits
- 20% friends
Front of House employer: Stephanie Lebby Hair Salon
At Stephanie Lebby Hair, we pride ourselves on fostering a supportive and vibrant work culture that prioritises employee well-being and growth. As a Front of House team member, you'll enjoy a dynamic environment where your organisational skills and warm personality will shine, alongside benefits like a 20% discount for friends and opportunities to engage with our community through events. Join us in creating exceptional experiences for our clients while developing your career in the heart of a premium salon.
Contact Details:
Stephanie Lebby Hair Salon Recruitment Team
