At a Glance
- Tasks: Be the friendly face of our salon, managing bookings and client communications.
- Company: Join a premium salon known for exceptional hair services and a calm atmosphere.
- Benefits: Enjoy a 20% discount for friends and family, plus regular team socials.
- Other info: Perfect for those who thrive in a fast-paced, dynamic environment.
- Why this job: Gain hands-on experience in client relations and operations while working with a growing brand.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
About us
Stephanie Lebby Hair is a premium salon built on thoughtful care, craft and community.
We’re known for creating a calm, elevated experience while delivering exceptional hair services.
We're looking for a warm, organised, and switched-on Front of House to be the face of Stephanie Lebby Hair.
You'll keep the salon running smoothly day to day, from managing the diary and looking after clients, to handling communications and keeping operations on track.
- What You'll Be Doing
- Opening the salon and preparing the space for clients and stylists each day
- Greeting clients, managing check-in and check-out, and serving refreshments
- Managing the salon diary — bookings, rescheduling, cancellations, and last-minute changes
- Handling all client communication across phone, email, Whats App, Instagram, and Tik Tok
- Enforcing booking policies and logging and resolving complaints professionally
- Coordinating call-out events — managing travel, logistics, pricing, and diary adjustments
- Processing payments and refunds
- Maintaining stock levels, completing regular checks, and carrying out reorders
What We're Looking For
- At least 1 year customer service experience
- A clear communicator - written and verbal - across multiple platforms
- Warm, professional, and confident in a client-facing environment
- Highly organised with the ability to juggle a busy, fast-moving diary
- Calm under pressure with a practical, solutions-first approach
- Experience in a salon or beauty environment is a plus but not essential
- Comfortable with booking systems and social platforms
Benefits
- 20% friends & family discount on all salon services
- Regular team socials and work outings
- Hands-on experience across client relations, operations, and social media
- Exposure to a growing brand in the premium hair space
Front of House in City of London employer: Stephanie Lebby Hair Salon
At Stephanie Lebby Hair, we pride ourselves on fostering a supportive and vibrant work culture that prioritises both employee well-being and professional growth. As a Front of House team member, you'll enjoy a range of benefits including a generous friends and family discount, regular team outings, and the opportunity to gain hands-on experience in a premium salon environment. Join us in creating exceptional experiences for our clients while being part of a community that values thoughtful care and craft.
Contact Details:
Stephanie Lebby Hair Salon Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stephanie Lebby Hair Salon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stephanie Lebby Hair Salon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stephanie Lebby Hair Salon:Your cover letter is your chance to shine! Tell us why you want to work at Stephanie Lebby Hair Salon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stephanie Lebby Hair Salon!
How to prepare for a job interview at Stephanie Lebby Hair Salon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
