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For Companies At a Glance
- Tasks: Lead and develop a high-performing team to deliver exceptional client service.
- Company: A dynamic charity focused on collaboration and meaningful change.
- Benefits: Hybrid working, supportive environment, and opportunities for personal growth.
- Other info: Join us in shaping a diverse and thriving workplace.
- Why this job: Make a real impact while fostering a culture of inclusivity and innovation.
- Qualifications: Proven leadership experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you excel at leading and developing high-performing teams? Are you passionate about fostering a culture of collaboration, transparency, and engagement? Do you thrive on driving operational excellence and delivering meaningful change?
About the Role
As a Team Leader in our Voluntary Arrangements Team, you’ll lead a group of colleagues who provide vital support to clients during challenging financial times. Your focus will be on creating a positive, motivated team environment where everyone understands their goals, feels supported, and is equipped to deliver excellent client service. You’ll act as a role model for the charity’s values, offering guidance, coaching and feedback to help colleagues develop their skills and confidence. You will support the team day‑to‑day, ensure quality standards are met, and respond to more complex queries or issues as they arise.
What You’ll Be Doing
In this role, you will play a pivotal role in leading, motivating, and developing a growing and dynamic team that delivers exceptional client service. You'll be accountable for driving performance, embedding strategic initiatives, and ensuring operational success through innovation and continuous improvement. With the charity evolving and expanding, you'll have the opportunity to champion change, strengthen connections across departments, and foster an inclusive and inspiring workplace where colleagues thrive. As part of our five-year strategy, you will be instrumental in shaping the way we grow, innovate, and make a lasting difference.
About You
You are an experienced Leader with a proven track record of managing and developing teams to reach their full potential. Your ability to drive engagement, enhance performance, and embed a culture of openness and collaboration sets you apart. With strong communication and coaching skills, you build meaningful connections, provide guidance, and ensure your team is motivated to succeed. Your strategic mindset enables you to implement operational changes effectively while fostering an environment where innovation thrives.
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.
Team Leader - Leeds/Hybrid in Stainforth employer: StepChange
Contact Detail:
StepChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Leeds/Hybrid in Stainforth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team leadership. Think about how you can showcase your experience in driving engagement and fostering collaboration. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. When you find a role that excites you, apply through our website. It shows you’re genuinely interested and gives you a better chance of standing out.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It’s a simple way to keep you top of mind.
We think you need these skills to ace Team Leader - Leeds/Hybrid in Stainforth
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share specific examples of how you've motivated and developed teams in the past, and how you foster a culture of collaboration and engagement.
Be Authentic: We want to know the real you! Don’t just list your skills; tell us about your values and what drives you. This is your chance to connect with our mission and show how you can contribute to our positive team environment.
Tailor Your Application: Make sure to tailor your application to the role. Highlight experiences that align with the responsibilities mentioned in the job description, especially around driving operational excellence and delivering meaningful change.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at StepChange
✨Know Your Team Dynamics
Before the interview, take some time to research team dynamics and leadership styles that resonate with the charity's values. Be ready to discuss how you can foster collaboration and engagement within the team, as this will show your understanding of their culture.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your guidance led to improved performance or morale, as this aligns perfectly with the role's focus on supporting colleagues.
✨Emphasise Operational Excellence
Be prepared to talk about your experience in driving operational success and implementing strategic initiatives. Share concrete examples of how you've championed change and innovation in previous roles, demonstrating your ability to lead a dynamic team effectively.
✨Highlight Your Commitment to Inclusion
Since equality, diversity, and inclusion are key values for the charity, come equipped with ideas on how to promote these principles within the team. Discuss any initiatives you've been part of that enhanced workplace inclusivity, showing that you’re not just a leader but a champion for a diverse environment.