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For Companies At a Glance
- Tasks: Lead and develop a high-performing team to deliver exceptional client service.
- Company: A charity focused on fostering collaboration and making a meaningful impact.
- Benefits: Hybrid working, supportive culture, and opportunities for personal growth.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Be a change-maker in a dynamic environment that values your input and innovation.
- Qualifications: Proven leadership experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you excel at leading and developing high-performing teams? Are you passionate about fostering a culture of collaboration, transparency, and engagement? Do you thrive on driving operational excellence and delivering meaningful change?
About the Role
As a Team Leader in our Voluntary Arrangements Team, you’ll lead a group of colleagues who provide vital support to clients during challenging financial times. Your focus will be on creating a positive, motivated team environment where everyone understands their goals, feels supported, and is equipped to deliver excellent client service. You’ll act as a role model for the charity’s values, offering guidance, coaching and feedback to help colleagues develop their skills and confidence. You will support the team day‑to‑day, ensure quality standards are met, and respond to more complex queries or issues as they arise.
What You’ll Be Doing
In this role, you will play a pivotal role in leading, motivating, and developing a growing and dynamic team that delivers exceptional client service. You'll be accountable for driving performance, embedding strategic initiatives, and ensuring operational success through innovation and continuous improvement. With the charity evolving and expanding, you'll have the opportunity to champion change, strengthen connections across departments, and foster an inclusive and inspiring workplace where colleagues thrive. As part of our five-year strategy, you will be instrumental in shaping the way we grow, innovate, and make a lasting difference.
About You
You are an experienced Leader with a proven track record of managing and developing teams to reach their full potential. Your ability to drive engagement, enhance performance, and embed a culture of openness and collaboration sets you apart. With strong communication and coaching skills, you build meaningful connections, provide guidance, and ensure your team is motivated to succeed. Your strategic mindset enables you to implement operational changes effectively while fostering an environment where innovation thrives.
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.
Team Leader - Leeds/Hybrid in Masham employer: StepChange
Contact Detail:
StepChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Leeds/Hybrid in Masham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around collaboration and engagement. Be ready to share examples of how you've led teams and driven change in the past.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for fostering a positive team environment shine through. They want to see that you genuinely care about team success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to make a difference.
We think you need these skills to ace Team Leader - Leeds/Hybrid in Masham
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share specific examples of how you've motivated and developed teams in the past, and how you foster a culture of collaboration and engagement.
Align with Our Values: Make sure to highlight how your personal values align with our charity's mission. We want to know how you embody transparency, inclusivity, and operational excellence in your work, so don’t hold back!
Be Specific About Your Achievements: Quantify your successes! Use numbers and specific outcomes to demonstrate how you've driven performance and implemented changes in previous roles. This helps us understand the impact you've made and what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead our team in Leeds!
How to prepare for a job interview at StepChange
✨Know Your Team Dynamics
Before the interview, take some time to research the company’s culture and values. Understand how they foster collaboration and engagement within teams. Be ready to discuss your own experiences in leading high-performing teams and how you’ve created a positive environment for your colleagues.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your guidance led to improved performance or morale. This will demonstrate your ability to nurture talent and drive engagement, which is crucial for the role.
✨Emphasise Operational Excellence
Be prepared to talk about your approach to driving operational success. Share examples of strategic initiatives you've implemented that led to meaningful change. This shows that you not only understand the importance of quality standards but also know how to innovate and improve processes.
✨Champion Diversity and Inclusion
Since the charity values equality and diversity, be ready to discuss how you’ve promoted an inclusive workplace in your previous roles. Share your thoughts on how diverse teams can enhance client service and contribute to a thriving work environment. This will resonate well with their commitment to fostering a culture of belonging.