At a Glance
- Tasks: Bring client stories to life and create impactful narratives for campaigns and communications.
- Company: Join a national charity dedicated to making a difference in people's lives.
- Benefits: Flexible hybrid working, supportive culture, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a collaborative environment.
- Why this job: Make a real impact by sharing authentic stories that resonate with audiences.
- Qualifications: Experience in storytelling or content management, with strong communication skills.
The predicted salary is between 30000 - 48000 £ per year.
Are you ready to bring client stories to life and make a real impact across a national charity? Do you have the experience to build strong relationships with teams across StepChange and manage stakeholder needs to deliver stories that meet shared objectives? Are you ready to take responsibility for how sensitive stories are sourced, protected and shared, ensuring every voice is treated with care and integrity?
We’re looking for a Stories Officer to join our External Affairs team. In this role, you will help bring the experiences of people affected by debt to life, working with clients and colleagues to create authentic, impactful stories for campaigns, media, events and public communications.
What you’ll be doing
- As Stories Officer, you will take ownership of StepChange’s storytelling function, working directly with clients and internal teams to ensure stories are delivered ethically, effectively, and in line with organisational objectives.
- You’ll develop and maintain processes for sourcing, sharing, and managing client stories, balancing creativity with safeguarding and data protection requirements.
- You’ll work closely with colleagues across media, marketing, campaigns, partnerships, policy, research, and public affairs to deliver stories that meet their needs and help StepChange communicate with impact.
- From interviewing clients with lived experience to co-creating materials for campaigns and public events, you’ll ensure every story is told safely, respectfully, and authentically.
- You’ll also help identify new storytelling opportunities.
- This role is at the heart of StepChange’s External Affairs work. You’ll collaborate with a wide range of colleagues, manage ethical and safeguarding responsibilities, and help build a consistent, trusted approach to client storytelling across the charity.
About you
- We’re looking for someone with experience in storytelling or content management within a charity or equivalent organisation.
- You’ll have hands-on experience engaging with people with lived experience and translating their stories into clear, compelling narratives.
- Confident working with internal stakeholders, you’ll be able to manage multiple priorities, deliver stories that meet team needs, and maintain strong professional relationships across the charity.
- You’ll have a keen understanding of safeguarding, data protection, and ethical storytelling, ensuring that clients are always supported and respected.
- You’ll be proactive, organised, and adaptable, with excellent verbal and written communication skills.
- A passion for storytelling and an interest in the debt advice sector will help you succeed and make a meaningful impact in this role.
Equality, Diversity, and Inclusion
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.
Stories Officer - London/Hybrid employer: StepChange
StepChange is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Stories Officer in London, you will have the unique opportunity to make a meaningful impact by sharing authentic client stories while collaborating with diverse teams across the charity. With a strong commitment to equality, diversity, and inclusion, StepChange fosters an environment where every voice is valued, ensuring that your contributions are not only recognised but celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Stories Officer - London/Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work in storytelling or external affairs. Attend events, join relevant online groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your storytelling skills! Create a portfolio that highlights your best work, especially any projects where you’ve engaged with clients or translated their experiences into compelling narratives. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive in your job search! Don’t just wait for roles to be advertised; reach out directly to organisations like StepChange. Express your interest in storytelling roles and ask if they have any upcoming opportunities. It shows initiative and could put you on their radar.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in our mission. Tailor your application to reflect your passion for storytelling and how it aligns with our values at StepChange. Let’s make an impact together!
We think you need these skills to ace Stories Officer - London/Hybrid
Some tips for your application 🫡
Show Your Passion for Storytelling:When you write your application, let your enthusiasm for storytelling shine through! Share examples of how you've engaged with clients and transformed their experiences into compelling narratives. We want to see your creativity and passion for making a difference.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Stories Officer role. Highlight your experience in ethical storytelling and data protection, as these are key to our mission at StepChange. We love seeing candidates who take the time to align their skills with our needs!
Be Clear and Concise:Keep your writing clear and to the point. Use straightforward language to convey your ideas effectively. We appreciate well-structured applications that make it easy for us to understand your qualifications and how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StepChange!
How to prepare for a job interview at StepChange
✨Know Your Stories
Before the interview, take some time to familiarise yourself with the types of stories StepChange has shared in the past. Understand the impact these stories have had and be ready to discuss how you can contribute to this storytelling function.
✨Showcase Your Relationship-Building Skills
Since this role involves working closely with clients and internal teams, prepare examples that demonstrate your ability to build strong relationships. Think about times when you successfully collaborated with others to achieve a common goal.
✨Understand Ethical Storytelling
Brush up on the principles of ethical storytelling, especially in sensitive contexts like debt advice. Be prepared to discuss how you would ensure that client stories are sourced and shared with care and integrity, keeping safeguarding and data protection at the forefront.
✨Be Ready to Adapt
This role requires a proactive and adaptable mindset. Think of examples from your past experiences where you had to manage multiple priorities or adapt your approach based on stakeholder needs. Show that you can thrive in a dynamic environment.
