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For Companies At a Glance
- Tasks: Lead and develop a high-performing team to deliver exceptional client service.
- Company: Join a charity focused on collaboration, transparency, and making a difference.
- Benefits: Flexible hybrid working, professional development, and a supportive team environment.
- Why this job: Make a real impact by fostering a culture of engagement and innovation.
- Qualifications: Proven leadership experience with strong communication and coaching skills.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Do you excel at leading and developing high-performing teams? Are you passionate about fostering a culture of collaboration, transparency, and engagement? Do you thrive on driving operational excellence and delivering meaningful change?
About the Role
As a Team Leader in our Voluntary Arrangements Team, you'll lead a group of colleagues who provide vital support to clients during challenging financial times. Your focus will be on creating a positive, motivated team environment where everyone understands their goals, feels supported, and is equipped to deliver excellent client service. You'll act as a role model for the charity's values, offering guidance, coaching and feedback to help colleagues develop their skills and confidence. You will support the team day‐to‐day, ensure quality standards are met, and respond to more complex queries or issues as they arise.
What You'll Be Doing
In this role, you will play a pivotal role in leading, motivating, and developing a growing and dynamic team that delivers exceptional client service. You'll be accountable for driving performance, embedding strategic initiatives, and ensuring operational success through innovation and continuous improvement. With the charity evolving and expanding, you'll have the opportunity to champion change, strengthen connections across departments, and foster an inclusive and inspiring workplace where colleagues thrive. As part of our five-year strategy, you will be instrumental in shaping the way we grow, innovate, and make a lasting difference.
About You
You are an experienced Leader with a proven track record of managing and developing teams to reach their full potential. Your ability to drive engagement, enhance performance, and embed a culture of openness and collaboration sets you apart. With strong communication and coaching skills, you build meaningful connections, provide guidance, and ensure your team is motivated to succeed. Your strategic mindset enables you to implement operational changes effectively while fostering an environment where innovation thrives.
Equality, diversity, and inclusion:
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We're always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It's not just about the professional experience you bring – we're interested in who you are and your potential. If there's an adjustment to our recruitment process that would help you to be your best, speak to our team and they'll be happy to help.
Team Leader - Leeds/Hybrid employer: StepChange
Contact Detail:
StepChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Leeds/Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership style during interviews. Share specific examples of how you've motivated teams or driven change in previous roles. This will help you stand out as a candidate who aligns with our values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Team Leader - Leeds/Hybrid
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share specific examples of how you've motivated and developed teams in the past, and how you foster a culture of collaboration and engagement.
Align with Our Values: Make sure to highlight how your personal values align with our charity's mission. We want to know how you embody transparency and inclusivity in your work, so don’t hold back on sharing your experiences!
Be Specific About Your Achievements: Quantify your successes! Use numbers and specific outcomes to demonstrate how you've driven performance and operational excellence in previous roles. This helps us understand the impact you've made and what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead our team!
How to prepare for a job interview at StepChange
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role and its responsibilities. Familiarise yourself with the charity's values and how they align with your own leadership style. This will help you articulate how you can contribute to fostering a positive team environment.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leading and developing teams. Share specific examples of how you've motivated colleagues, driven performance, and implemented operational changes in the past. Highlight your coaching skills and how you’ve helped team members grow.
✨Emphasise Collaboration and Inclusion
Since the role focuses on fostering a culture of collaboration and inclusivity, be ready to talk about how you’ve championed these values in previous positions. Discuss any initiatives you've led that promoted diversity and engagement within your team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle complex queries. Think of scenarios where you successfully navigated challenges or drove meaningful change. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.