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- Tasks: Guide clients through their IVA journey, ensuring clarity and support throughout the process.
- Company: Join a compassionate team dedicated to helping clients navigate debt solutions.
- Benefits: Flexible working hours, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives during challenging times while developing your skills.
- Qualifications: Experience in client-focused roles; strong communication and negotiation skills are essential.
- Other info: Embrace a culture of diversity and inclusion, where your unique perspective is valued.
The predicted salary is between 30000 - 40000 £ per year.
Do you excel at gathering, analysing and interpreting detailed client information to build a complete and accurate financial picture? Can you confidently guide clients through sensitive debt-solution processes with clarity, empathy and professionalism? Are you skilled at negotiating fair outcomes and building strong, trust-based relationships with both clients and creditors? We’re looking for a Drafter to join our Voluntary Arrangements team and play a crucial role in supporting clients through their IVA journey. This is a meaningful opportunity to help people at a challenging time in their lives while ensuring our IVA proposals are accurate, compliant and positioned for approval.
Your Role
In this role, you’ll guide clients through their IVA process from initial set-up to the meeting of creditors, ensuring their experience reflects the expectations of both StepChangeVA and the client. You’ll verify and investigate client information, request additional documentation where needed, and maintain accurate records throughout. You’ll prepare IVA documentation for review by an Insolvency Practitioner, liaise closely with them where required, and manage all communication with clients and creditors during the drafting and approval stages. This includes negotiating fair and realistic modifications and canvassing creditor views when necessary. You’ll also provide alternative debt solutions when an IVA isn’t appropriate, collaborate with colleagues to ensure smooth case progression, participate in training and review meetings to maintain compliance, contribute to process improvements, and work in line with FCC policies, procedures and FCA conduct rules. Other duties may be required in line with the role.
About You
You bring experience working in a client-focused environment, ideally with exposure to debt advice and IVA processes. You’re confident communicating by phone or face-to-face, and you’re comfortable working to targets while managing your own caseload. You listen carefully, ask the right questions and probe effectively, and you’re able to work under pressure while maintaining accuracy. Your written communication is clear and concise, and you can negotiate persuasively with both clients and creditors. You adapt your communication style to suit each client’s level of understanding, work well as part of a team while also using your own initiative, and remain flexible and open to change. Experience with Microsoft Word, Excel and Outlook is essential, while CPI/CPPI qualifications, previous IVA drafting experience or experience managing IVA cases pre-appointment are desirable but not essential.
Equality, Diversity & Inclusion
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.
IVA Drafting Specialist — Client‑Focused Debt Solutions in Leeds employer: StepChange
Contact Detail:
StepChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Drafting Specialist — Client‑Focused Debt Solutions in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! Be ready to explain your experience and how it relates to the IVA Drafting Specialist role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 3
Prepare for interviews by researching common questions related to debt solutions and client management. Think about how your skills align with what we’re looking for and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IVA Drafting Specialist — Client‑Focused Debt Solutions in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client-focused environments, especially if you've worked with debt advice or IVA processes. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since you'll be guiding clients through sensitive processes, it's crucial to demonstrate your clear and concise written communication. Use examples from your past experiences where you effectively communicated complex information.
Highlight Your Negotiation Experience: We value strong negotiators! Share any relevant experiences where you've successfully negotiated outcomes with clients or creditors. This will show us that you can handle the challenges of the role with professionalism and empathy.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at StepChange
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the IVA process and the role of a Drafter. Brush up on key terms and concepts related to debt solutions, as well as the specific responsibilities outlined in the job description. This will help you answer questions confidently and demonstrate your expertise.
✨Show Empathy and Communication Skills
Since this role involves guiding clients through sensitive situations, practice how you would communicate with them. Think of examples where you've shown empathy and clarity in past roles. Be ready to discuss how you would adapt your communication style to suit different clients' needs.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific scenarios, such as negotiating with creditors or managing difficult client interactions. Prepare by thinking through potential challenges and how you would approach them, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Highlight Teamwork and Initiative
This role requires collaboration with colleagues and the ability to work independently. Be prepared to share examples of how you've successfully worked as part of a team, as well as times when you've taken the initiative to improve processes or outcomes. This will show that you're a well-rounded candidate who can thrive in their environment.