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- Tasks: Guide clients through their IVA journey, ensuring accurate and compliant proposals.
- Company: Supportive team focused on helping clients navigate financial challenges.
- Benefits: Meaningful work, professional development, and a culture of belonging.
- Why this job: Make a real difference in people's lives during tough times.
- Qualifications: Client-focused experience, strong communication skills, and ability to negotiate.
- Other info: Flexible environment with opportunities for growth and diversity.
The predicted salary is between 30000 - 40000 £ per year.
Do you excel at gathering, analysing and interpreting detailed client information to build a complete and accurate financial picture? Can you confidently guide clients through sensitive debt-solution processes with clarity, empathy and professionalism? Are you skilled at negotiating fair outcomes and building strong, trust-based relationships with both clients and creditors? We’re looking for a Drafter to join our Voluntary Arrangements team and play a crucial role in supporting clients through their IVA journey. This is a meaningful opportunity to help people at a challenging time in their lives while ensuring our IVA proposals are accurate, compliant and positioned for approval.
Your Role
- Guide clients through their IVA process from initial set-up to the meeting of creditors, ensuring their experience reflects the expectations of both StepChangeVA and the client.
- Verify and investigate client information, request additional documentation where needed, and maintain accurate records throughout.
- Prepare IVA documentation for review by an Insolvency Practitioner, liaise closely with them where required, and manage all communication with clients and creditors during the drafting and approval stages.
- Negotiate fair and realistic modifications and canvass creditor views when necessary.
- Provide alternative debt solutions when an IVA isn’t appropriate.
- Collaborate with colleagues to ensure smooth case progression.
- Participate in training and review meetings to maintain compliance.
- Contribute to process improvements and work in line with FCC policies, procedures and FCA conduct rules.
- Other duties may be required in line with the role.
About You
- Experience working in a client-focused environment, ideally with exposure to debt advice and IVA processes.
- Confident communicating by phone or face-to-face, and comfortable working to targets while managing your own caseload.
- Listen carefully, ask the right questions and probe effectively, able to work under pressure while maintaining accuracy.
- Clear and concise written communication, with the ability to negotiate persuasively with both clients and creditors.
- Adapt communication style to suit each client’s level of understanding.
- Work well as part of a team while also using your own initiative, remaining flexible and open to change.
- Experience with Microsoft Word, Excel and Outlook is essential.
- CPI/CPPI qualifications, previous IVA drafting experience or experience managing IVA cases pre-appointment are desirable but not essential.
Equality, Diversity & Inclusion
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.
Drafter in Leeds employer: StepChange
Contact Detail:
StepChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drafter in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Drafter role. Highlight your experience with client-focused environments and your knack for negotiating fair outcomes.
✨Tip Number 3
Prepare for interviews by researching common questions related to debt advice and IVA processes. Show us you understand the challenges clients face and how you can guide them through with empathy and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Drafter in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your client-focused experience and any relevant exposure to debt advice or IVA processes. We want to see how you fit into our team!
Showcase Your Communication Skills: Since clear and concise written communication is key for this role, take the time to proofread your application. Use straightforward language and ensure your points are easy to understand. Remember, we value clarity just as much as you do!
Demonstrate Empathy and Professionalism: In your application, share examples of how you've guided clients through sensitive situations with empathy and professionalism. This will show us that you can handle the challenges of the role while maintaining strong relationships with clients and creditors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at StepChange
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the IVA process and the role of a Drafter. Familiarise yourself with common client scenarios and how to handle them. This will help you answer questions confidently and demonstrate your expertise.
✨Show Empathy and Communication Skills
Since this role involves guiding clients through sensitive situations, practice how you would communicate with them. Use clear, concise language and be ready to showcase your ability to adapt your communication style to different clients’ needs during the interview.
✨Prepare for Negotiation Scenarios
Think about potential negotiation scenarios you might face with creditors or clients. Prepare examples from your past experiences where you successfully negotiated outcomes. This will show your ability to handle challenging conversations effectively.
✨Highlight Teamwork and Initiative
Be ready to discuss how you work as part of a team while also taking initiative. Share specific examples of how you've collaborated with colleagues in previous roles and how you’ve contributed to process improvements. This will demonstrate your fit within their team-oriented culture.