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- Tasks: Guide clients through their IVA journey with empathy and professionalism.
- Company: A supportive organisation dedicated to helping people manage their debt.
- Benefits: Competitive salary, flexible working hours, and a focus on personal development.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Experience in client-focused roles, ideally with debt advice or IVA processes.
- Other info: Join a diverse team that values inclusion and personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Do you excel at gathering, analysing and interpreting detailed client information to build a complete and accurate financial picture? Can you confidently guide clients through sensitive debt-solution processes with clarity, empathy and professionalism? Are you skilled at negotiating fair outcomes and building strong, trust-based relationships with both clients and creditors? We’re looking for a Drafter to join our Voluntary Arrangements team and play a crucial role in supporting clients through their IVA journey. This is a meaningful opportunity to help people at a challenging time in their lives while ensuring our IVA proposals are accurate, compliant and positioned for approval.
Your Role
- Guide clients through their IVA process from initial set-up to the meeting of creditors, ensuring their experience reflects the expectations of both StepChangeVA and the client.
- Verify and investigate client information, request additional documentation where needed, and maintain accurate records throughout.
- Prepare IVA documentation for review by an Insolvency Practitioner, liaise closely with them where required, and manage all communication with clients and creditors during the drafting and approval stages.
- Negotiate fair and realistic modifications and canvass creditor views when necessary.
- Provide alternative debt solutions when an IVA isn’t appropriate.
- Collaborate with colleagues to ensure smooth case progression.
- Participate in training and review meetings to maintain compliance.
- Contribute to process improvements and work in line with FCC policies, procedures and FCA conduct rules.
- Other duties may be required in line with the role.
About You
- Experience working in a client-focused environment, ideally with exposure to debt advice and IVA processes.
- Confident communicating by phone or face-to-face, and comfortable working to targets while managing your own caseload.
- Listen carefully, ask the right questions and probe effectively, able to work under pressure while maintaining accuracy.
- Clear and concise written communication, able to negotiate persuasively with both clients and creditors.
- Adapt communication style to suit each client’s level of understanding.
- Work well as part of a team while also using your own initiative, remaining flexible and open to change.
- Experience with Microsoft Word, Excel and Outlook is essential.
- CPI/CPPI qualifications, previous IVA drafting experience or experience managing IVA cases pre-appointment are desirable but not essential.
Equality, Diversity & Inclusion
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.
Debt Solutions Advisor (IVA Specialist) in Leeds employer: StepChange
Contact Detail:
StepChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Solutions Advisor (IVA Specialist) in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt solutions field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your skills in gathering and analysing client information can make a difference. Show them you’re the IVA specialist they need!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just apply through the usual channels. Head over to our website and submit your application directly. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role and keep you fresh in their minds.
We think you need these skills to ace Debt Solutions Advisor (IVA Specialist) in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with debt advice and IVA processes. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise: Your written communication should reflect clarity and professionalism. Keep your sentences straightforward and avoid jargon unless it’s necessary. Remember, we’re looking for someone who can communicate effectively with clients and creditors alike.
Show Empathy and Understanding: Since this role involves guiding clients through sensitive situations, it’s important to convey your ability to empathise in your application. Share examples of how you’ve supported clients in challenging times, as this will resonate with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at StepChange
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the IVA process and the role of a Debt Solutions Advisor. Brush up on key terms and concepts, and be ready to discuss how you've handled similar situations in the past. This will show your potential employer that you're not just familiar with the jargon but can apply it effectively.
✨Empathy is Key
Since this role involves guiding clients through sensitive financial situations, practice demonstrating empathy during your interview. Think of examples where you've successfully supported clients or colleagues in tough times. Highlight your ability to listen and adapt your communication style to meet individual needs.
✨Showcase Your Negotiation Skills
Prepare to discuss specific instances where you've negotiated outcomes, whether with clients or creditors. Be ready to explain your approach and the results you achieved. This will help illustrate your capability to handle negotiations effectively, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage client relationships. Think about how you would handle various situations, such as a client who is hesitant to provide information or a creditor who is difficult to negotiate with. Practising these scenarios can help you respond confidently.