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For Companies At a Glance
- Tasks: Lead and develop a high-performing team to support clients during financial challenges.
- Company: A charity focused on collaboration, transparency, and making a meaningful impact.
- Benefits: Inclusive culture, professional development, and the chance to drive real change.
- Other info: Join us in creating a diverse workplace where everyone can thrive.
- Why this job: Shape the future of our charity while fostering a motivated and engaged team.
- Qualifications: Proven leadership experience with strong communication and coaching skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you excel at leading and developing high-performing teams? Are you passionate about fostering a culture of collaboration, transparency, and engagement? Do you thrive on driving operational excellence and delivering meaningful change?
About the Role
As a Team Leader in our Voluntary Arrangements Team, you’ll lead a group of colleagues who provide vital support to clients during challenging financial times. Your focus will be on creating a positive, motivated team environment where everyone understands their goals, feels supported, and is equipped to deliver excellent client service. You’ll act as a role model for the charity’s values, offering guidance, coaching and feedback to help colleagues develop their skills and confidence. You will support the team day‑to‑day, ensure quality standards are met, and respond to more complex queries or issues as they arise.
What You’ll Be Doing
In this role, you will play a pivotal role in leading, motivating, and developing a growing and dynamic team that delivers exceptional client service. You'll be accountable for driving performance, embedding strategic initiatives, and ensuring operational success through innovation and continuous improvement. With the charity evolving and expanding, you'll have the opportunity to champion change, strengthen connections across departments, and foster an inclusive and inspiring workplace where colleagues thrive. As part of our five-year strategy, you will be instrumental in shaping the way we grow, innovate, and make a lasting difference.
About You
You are an experienced Leader with a proven track record of managing and developing teams to reach their full potential. Your ability to drive engagement, enhance performance, and embed a culture of openness and collaboration sets you apart. With strong communication and coaching skills, you build meaningful connections, provide guidance, and ensure your team is motivated to succeed. Your strategic mindset enables you to implement operational changes effectively while fostering an environment where innovation thrives.
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.
Team Leader - Leeds/Hybrid in Haxby employer: StepChange
Contact Detail:
StepChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Leeds/Hybrid in Haxby
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Team Leader role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team leadership. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated teams and driven performance. We want to hear about your successes and how you’ve fostered collaboration in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission and values.
We think you need these skills to ace Team Leader - Leeds/Hybrid in Haxby
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share specific examples of how you've motivated and developed teams in the past, and how you foster a culture of collaboration and engagement.
Align with Our Values: Make sure to highlight how your personal values align with our charity's mission. We want to know how you embody transparency, inclusivity, and operational excellence in your work, so don’t hold back!
Be Specific About Your Achievements: Quantify your successes! Use numbers and specific outcomes to demonstrate how you've driven performance and implemented changes in previous roles. This helps us understand the impact you've made and what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead our team!
How to prepare for a job interview at StepChange
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role and its responsibilities. Familiarise yourself with the charity's values and how they align with your leadership style. This will help you articulate how your experience can contribute to fostering a positive team environment.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leading and developing teams. Share specific examples of how you've motivated colleagues, driven performance, and implemented changes in previous roles. Highlight your coaching skills and how you’ve fostered collaboration and engagement within your teams.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle complex situations. Think of scenarios where you successfully navigated challenges or conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Commitment to Inclusion
Given the importance of equality, diversity, and inclusion in this role, be ready to discuss how you promote these values in your leadership. Share examples of how you've created an inclusive environment and supported diverse team members in reaching their potential.