Team Leader

Ready to lead a team where your coaching, support and leadership genuinely change lives? Do you enjoy helping people grow, build confidence and adapt to change while performing at their best? And are you looking for a role where you can combine people leadership, operational excellence and purpose in equal measure? As a Team Leader, you'll play a key role in creating an environment where colleagues feel supported, valued and empowered to succeed.

You'll lead a team responsible for delivering exceptional client outcomes, helping colleagues develop their skills, build confidence and navigate challenges while maintaining a strong focus on quality, performance and client experience. This is more than a traditional people management role. As the expectations of leaders continue to evolve, you'll play an important role in developing capability, supporting change and creating the conditions for both colleagues and clients to succeed.

Working closely with peers and stakeholders across the organisation, you'll use data, insight and technology to drive performance, identify opportunities for improvement and ensure clients receive the high-quality support they deserve.

About the Role

You'll be responsible for leading, coaching and developing a team of colleagues, creating an environment where people feel supported to perform at their best and continue developing their skills. As the role of Team Leader continues to evolve, we're looking for leaders who can balance operational excellence with coaching, development and leadership. Success in this role comes from creating the conditions for others to perform at their best, helping colleagues build capability, embrace change and contribute to a culture of continuous improvement.

Alongside your people leadership responsibilities, you'll monitor performance, analyse trends and use insight to inform decision-making and improve outcomes. You'll provide clear direction and support, helping colleagues understand expectations, build capability and achieve their potential.

What You'll Be Doing

Day to day, you'll:

• Lead, coach and develop a team focused on delivering exceptional client outcomes.
• Create an inclusive and supportive team culture where colleagues feel valued, trusted and motivated to succeed.
• Use performance data, insight and technology to identify trends, improve performance and support informed decision-making.
• Support colleagues through change, helping them adapt to new ways of working with confidence.
• Hold regular coaching and development conversations, building capability and supporting career growth.
• Set clear expectations and create accountability while maintaining a positive and constructive leadership approach.
• Monitor quality, performance and client outcomes, taking action where improvements are required.
• Work collaboratively with stakeholders across the organisation to deliver operational priorities and continuous improvement initiatives.
• Champion client-focused thinking, ensuring fair, consistent and high-quality outcomes are at the heart of everything the team does.

About You

You'll be a confident and compassionate leader who enjoys helping others succeed. You understand that great performance comes from creating the right environment, balancing support, challenge and accountability to help people perform at their best.

You will bring:

• Experience leading, coaching or developing individuals or teams in a customer-focused environment.
• Experience creating positive team cultures that balance performance, accountability and colleague development.
• Strong communication and relationship-building skills, with the ability to engage, influence and build trust.
• Experience using performance data and insight to support decision-making and drive improvement.
• The ability to balance people leadership with operational delivery and competing priorities.
• Strong problem-solving and decision-making skills, with a calm and resilient approach.
• A genuine commitment to delivering excellent client outcomes and supporting colleagues to achieve their potential.

You'll thrive in this role if you're motivated by:

• Purpose Helping colleagues deliver support that genuinely improves people's lives.
• Growth Developing people, building capability and creating opportunities for others to succeed.
• Balance Flexible and sustainable ways of working that support wellbeing and performance.
• Belonging Being part of a supportive team where collaboration, trust and inclusion are valued.

Equality, Diversity & Inclusion

Belonging is central to who we are. We're committed to building a workforce that reflects the people we support and creating a culture where everyone feels valued, respected and able to be themselves. We welcome applications from people of all backgrounds and experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know - we're here to support you.