At a Glance
- Tasks: Help teams plan effectively by analysing data and creating schedules.
- Company: Dynamic company focused on teamwork and client satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact by improving team efficiency and client experiences.
- Qualifications: Strong Excel skills, data analysis experience, and good communication.
The predicted salary is between 36900 - 45100 £ per year.
Are you good with numbers, data and spotting what needs to happen next? Do you like making sense of information and helping teams plan their day? Can you explain what the numbers are showing in a way that helps people make decisions? We’re looking for a Resource Planning Analyst to help our teams understand what work is coming in, how many people we need, and where support is needed most. You’ll use schedules, reports and live information to help make sure the right people are in the right place at the right time. Your work will help teams stay on track, solve problems quickly and give clients a better experience.
About The Role
You’ll help our teams plan ahead, respond when things change, and make the best use of the people we have available. You’ll create and update schedules, keep an eye on what is happening during the day, look at trends, and share clear information that helps teams understand what needs attention. This role is a good fit for someone who enjoys working with information and people. You’ll use planning tools, reports and conversations with teams to help keep service levels on track, deal with issues early, and support a better experience for colleagues and clients.
What You’ll Be Doing
- You’ll build and update schedules that help match the work coming in with the people available to do it. This includes making changes for annual leave, training, business activity, team changes and other things that affect availability.
- You’ll keep track of how things are going throughout the day and help spot when something may need to change. This could include looking at queues, skills, overtime, time off, or moving support to where it is needed most.
- You’ll also create reports and explain what the information is telling us. By spotting patterns and understanding why things happen, you’ll help teams make better decisions and find ways to improve.
About You
You’ll be someone who enjoys working in a busy team, where being accurate, organised and able to think things through really matters. You’ll like looking at data, spotting what stands out, and explaining it in a way that helps others know what to do next. You’ll be comfortable talking to different teams, explaining planning decisions clearly, and asking helpful questions when something does not look right. You’ll care about providing reliable information and making sure key planning processes are followed properly. You’ll also be someone who looks for better ways of doing things, whether that is improving reports, making planning easier, using systems more effectively, or supporting others in the Resource Planning team.
You will bring:
- Experience creating reports and explaining what the information means.
- Strong Microsoft Excel skills, including working with data and building reports.
- Good number skills and the ability to solve problems.
- An understanding of how contact centres or operational teams measure performance.
- The ability to manage different tasks in a busy environment.
- The ability to turn detailed information into clear, useful advice.
- Confidence working with different teams and building good relationships.
- Confidence explaining what data is showing and what action may be needed.
- The confidence to speak up and ask questions in a helpful way.
- Good attention to detail, organisation and planning skills.
- Good Microsoft Office skills.
If you have used Genesys workforce management tools, Power BI or other reporting tools before, this experience would be of added benefit in the role. Experience in a team that handles different types of work, or works in a regulated environment, would also be useful.
Equality, Diversity and Inclusion
We want everyone to feel that they belong and can be themselves at work. We’re committed to building a team that reflects the different clients and communities we support. We welcome applications from people with different backgrounds and experiences. If you need any support or adjustments during the recruitment process, please let us know and we’ll do what we can to help.
Location: Leeds or Newcastle
Hours: 35 hours per week. Shift pattern: Monday to Friday, between 8am and 8pm and Saturdays between 9am and 2pm
Contract type: Permanent.
Travel: Occasional travel to our Leeds office once a quarter.
Resource Planning Analyst employer: StepChange Debt Charity
As a Chief Executive Officer at our organisation, you will thrive in a dynamic work culture that values collaboration and innovation. We offer flexible working arrangements, competitive remuneration, and a commitment to your professional development, ensuring you have the resources to grow and succeed in your role. Located in a vibrant community, our company fosters strong relationships and encourages meaningful contributions to organisational priorities, making it an excellent place for impactful leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Analyst
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Resource Planning Analyst at StepChange Debt Charity!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like StepChange Debt Charity or be willing to refer you for that Resource Planning Analyst position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from StepChange Debt Charity who’s on the lookout for their next Resource Planning Analyst star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Resource Planning Analyst role at StepChange Debt Charity!
We think you need these skills to ace Resource Planning Analyst
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at StepChange Debt Charity. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at StepChange Debt Charity
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at StepChange Debt Charity. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
