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- Tasks: Verify client documentation and ensure compliance for Individual Voluntary Arrangements.
- Company: Join a supportive team dedicated to helping clients achieve financial recovery.
- Benefits: Flexible working hours, competitive pay, and a focus on personal development.
- Why this job: Make a real difference in clients' lives while honing your attention to detail.
- Qualifications: Strong organisational skills and a passion for delivering high-quality service.
- Other info: Embrace a culture of equality, diversity, and inclusion in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you detail-driven with a passion for getting things right first time? Do you thrive in a fast-paced environment where accuracy and empathy go hand in hand? Want to make a real difference by helping clients take the first step toward financial recovery? We're looking for a Verification Advisor to join our Voluntary Arrangements team. In this role, you'll be the crucial link between debt advice and plan activation ensuring every IVA (Individual Voluntary Arrangement) is verified, accurate, and compliant with regulatory standards.
You’ll work across multiple channels including phone, email, SMS, and letter to verify client documentation, conduct anti-money laundering checks, and ensure every plan reflects the client's true financial situation. Your work will directly impact client outcomes, helping them move forward with confidence and clarity.
What you’ll be doing
- Verify client documentation to ensure their Individual Voluntary Arrangement is accurate and compliant.
- Process paperwork, check signed agreements and debt account numbers, and confirm income details against submitted proof.
- Conduct credit reference and anti-money laundering checks, request missing information, and liaise with clients to resolve discrepancies.
- Update budgets and confirm payment terms where necessary.
- Prepare and send documentation for virtual creditor meetings, audit supervisory files, manage the Land Registry process, and oversee the archiving and retrieval of case files.
- Ensure all tasks are completed with care and diligence, in line with StepChange VA guidelines, regulatory standards, and FCA conduct rules.
About you
- Highly organised with excellent attention to detail.
- Comfortable working with financial data and regulatory frameworks.
- Confident communicator across multiple channels.
- Able to work independently and collaboratively in a fast-paced environment.
- Committed to delivering high-quality service and supporting clients with care and diligence.
Equality, Diversity, and Inclusion
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We're always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It's not just about the professional experience you bring - we're interested in who you are and your potential. If there's an adjustment to our recruitment process that would help you to be your best, speak to our team and they'll be happy to help.
Verification Advisor in Leeds employer: StepChange Debt Charity
Contact Detail:
StepChange Debt Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Verification Advisor in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients across various channels, make sure you can express yourself clearly and confidently. Role-play with a friend or use video calls to get comfortable.
✨Tip Number 3
Be prepared for situational questions! Think about how you've handled challenges in the past, especially those related to accuracy and client care. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Verification Advisor position!
We think you need these skills to ace Verification Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Verification Advisor role. Highlight your attention to detail and experience with financial data, as these are key to impressing us!
Showcase Your Communication Skills: Since you'll be liaising with clients across various channels, it's important to demonstrate your communication skills in your application. Use clear and concise language to show us you can convey information effectively.
Emphasise Your Organisational Skills: Being organised is crucial for this role. In your application, mention any experiences where you've successfully managed multiple tasks or projects, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you’ll have access to all the latest updates about the role!
How to prepare for a job interview at StepChange Debt Charity
✨Know Your Stuff
Before the interview, make sure you understand the role of a Verification Advisor inside out. Familiarise yourself with Individual Voluntary Arrangements (IVAs), anti-money laundering checks, and the regulatory standards involved. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in documentation or ensuring compliance with regulations, these stories will highlight your suitability for the job.
✨Practice Your Communication Skills
As a Verification Advisor, you'll be communicating across various channels. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would explain complex financial concepts in simple terms.
✨Emphasise Empathy and Client Care
This role is about helping clients navigate their financial recovery. Be prepared to discuss how you've demonstrated empathy in previous roles. Share specific instances where you went above and beyond to support someone, as this will resonate well with the interviewers looking for a candidate who genuinely cares.