Ready to shape how colleagues learn, grow and build their careers in a digital-first organisation?
Do you enjoy turning capability challenges into learning solutions that improve performance, accelerate progression and create lasting organisational impact?
Are you looking for a role where you can build something meaningful, leaving a legacy that supports colleagues to develop from Digital Guide through to Expert Client Adviser?
Our Lead Learning & Development Partner will play a pivotal role during an exciting period of transformation and organisational change. Working across learning, operations and leadership teams, you'll lead the design and implementation of a new contact centre learning academy, creating structured learning journeys and career pathways that support colleagues from Digital Guide through to Expert Client Adviser.
You'll help build the capability, confidence and progression pathways colleagues need to succeed today, while creating a scalable learning framework that supports the organisation's future skills and capability requirements.
Working closely with stakeholders across the organisation, you'll shape how learning, progression and capability development are delivered across our contact centre operation, making a tangible impact on colleague experience, internal mobility and client outcomes.
Lead Learning & Development Partner in Leeds employer: StepChange Debt Charity
As a Chief Executive Officer at our organisation, you will thrive in a dynamic work culture that values collaboration and innovation. We offer flexible working arrangements, competitive remuneration, and a commitment to your professional development, ensuring you have the resources to grow and succeed in your role. Located in a vibrant community, our company fosters strong relationships and encourages meaningful contributions to organisational priorities, making it an excellent place for impactful leadership.
