At a Glance
- Tasks: Lead customer experience improvements and translate strategies into actionable plans.
- Company: StepChange, a forward-thinking organisation focused on enhancing customer journeys.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real difference in how customers interact with our services.
- Qualifications: Experience in customer experience management and strong project delivery skills.
The predicted salary is between 60750 - 74250 £ per year.
Are you an experienced Customer Experience professional who can turn product strategy, proposition requirements and customer insight into meaningful, measurable change?
Can you take ownership of complex end-to-end customer journeys, translating strategic priorities into clear delivery plans and bringing teams together to make improvements happen?
Could you combine customer focus with strong delivery capability, ensuring products and propositions translate into better experiences and outcomes?
Youll help shape how people experience Step Change, taking strategic product and proposition requirements and leading how these are brought to life across our end-to-end client and partner journeys.
While our Product and Proposition teams shape what we offer and set the strategic direction, youll take that direction and lead how it translates into the customer experience from journey design and prioritisation through to delivery, implementation and continuous optimisation.
Youll bring together customer insight, data, product strategy and operational expertise to create clear journey roadmaps and practical delivery plans.
Working across Product, Digital, Operations, Data, Service and third-party teams, youll provide the direction and momentum needed to move priorities through to delivery and create measurable value for our clients, colleagues and the cha...
Customer Experience Delivery Manager in Leeds employer: StepChange Debt Charity
As a Chief Executive Officer at our organisation, you will thrive in a dynamic work culture that values collaboration and innovation. We offer flexible working arrangements, competitive remuneration, and a commitment to your professional development, ensuring you have the resources to grow and succeed in your role. Located in a vibrant community, our company fosters strong relationships and encourages meaningful contributions to organisational priorities, making it an excellent place for impactful leadership.
