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- Tasks: Verify client documentation and ensure compliance for Individual Voluntary Arrangements.
- Company: Join a supportive team dedicated to helping clients achieve financial recovery.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real difference in clients' lives while developing your skills in a fast-paced environment.
- Qualifications: Detail-oriented, strong communicator, and comfortable with financial data.
- Other info: Embrace diversity and inclusion in a workplace that values your unique potential.
The predicted salary is between 30000 - 40000 £ per year.
Are you detail-driven with a passion for getting things right first time? Do you thrive in a fast-paced environment where accuracy and empathy go hand in hand? Want to make a real difference by helping clients take the first step toward financial recovery?
In this role, you'll be the crucial link between debt advice and plan activation ensuring every IVA (Individual Voluntary Arrangement) is verified, accurate, and compliant with regulatory standards. You'll work across multiple channels including phone, email, SMS, and letter to verify client documentation, conduct anti-money laundering checks, and ensure every plan reflects the client's true financial situation. Your work will directly impact client outcomes, helping them move forward with confidence and clarity.
What you'll be doing:
- Verify client documentation to ensure their Individual Voluntary Arrangement is accurate and compliant.
- Process paperwork, check signed agreements and debt account numbers, and confirm income details against submitted proof.
- Conduct credit reference and anti-money laundering checks, request missing information, and liaise with clients to resolve discrepancies.
- Update budgets and confirm payment terms where necessary.
- Prepare and send documentation for virtual creditor meetings, audit supervisory files, manage the Land Registry process, and oversee the archiving and retrieval of case files.
- Ensure all tasks are completed with care and diligence, in line with StepChange VA guidelines, regulatory standards, and FCA conduct rules.
About you:
- Highly organised with excellent attention to detail.
- Comfortable working with financial data and regulatory frameworks.
- Confident communicator across multiple channels.
- Able to work independently and collaboratively in a fast-paced environment.
- Committed to delivering high-quality service and supporting clients with care and diligence.
Equality, Diversity, and Inclusion:
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We're always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It's not just about the professional experience you bring; we're interested in who you are and your potential. If there's an adjustment to our recruitment process that would help you to be your best, speak to our team and they'll be happy to help.
Locations
Verification Advisor in Leeds, Yorkshire employer: StepChange Debt Charity
Contact Detail:
StepChange Debt Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Verification Advisor in Leeds, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Verification Advisor role. Highlight your attention to detail and ability to work under pressure – these are key in our fast-paced environment.
✨Tip Number 3
Prepare for interviews by researching common questions related to compliance and financial data. Show us you understand the importance of accuracy and empathy in this role, and how you can make a difference for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Verification Advisor in Leeds, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Verification Advisor role. Highlight your attention to detail and experience with financial data, as these are key to impressing us!
Showcase Your Communication Skills: Since you'll be liaising with clients across various channels, it's important to demonstrate your communication skills in your application. Use clear and concise language to show us you can convey information effectively.
Emphasise Your Organisational Skills: Being organised is crucial for this role. In your application, mention any experiences where you've successfully managed multiple tasks or projects, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you can easily keep track of your application status!
How to prepare for a job interview at StepChange Debt Charity
✨Know Your Stuff
Before the interview, make sure you understand the role of a Verification Advisor inside out. Familiarise yourself with Individual Voluntary Arrangements (IVAs), anti-money laundering checks, and the regulatory standards involved. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a difference. Whether it’s catching an error in documentation or ensuring compliance with regulations, be ready to share these stories during the interview.
✨Communicate Clearly
As a Verification Advisor, you'll need to communicate effectively across various channels. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your communication skills and ensure you can convey complex information simply.
✨Emphasise Empathy and Client Care
This role is all about helping clients navigate their financial recovery. Be prepared to discuss how you’ve demonstrated empathy in previous roles. Share specific instances where you’ve supported clients or colleagues through challenging situations, highlighting your commitment to delivering high-quality service.