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For Companies At a Glance
- Tasks: Bring client stories to life and create impactful narratives for campaigns and communications.
- Company: Join a national charity dedicated to making a difference in people's lives.
- Benefits: Be part of a supportive team with a focus on equality, diversity, and inclusion.
- Why this job: Make a real impact by sharing authentic stories that resonate with audiences.
- Qualifications: Experience in storytelling or content management, with strong communication skills.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to bring client stories to life and make a real impact across a national charity? Do you have the experience to build strong relationships with teams across StepChange and manage stakeholder needs to deliver stories that meet shared objectives? Are you ready to take responsibility for how sensitive stories are sourced, protected and shared, ensuring every voice is treated with care and integrity?
We’re looking for a Stories Officer to join our External Affairs team. In this role, you will help bring the experiences of people affected by debt to life, working with clients and colleagues to create authentic, impactful stories for campaigns, media, events and public communications.
What you’ll be doing
As Stories Officer, you will take ownership of StepChange’s storytelling function, working directly with clients and internal teams to ensure stories are delivered ethically, effectively, and in line with organisational objectives. You’ll develop and maintain processes for sourcing, sharing, and managing client stories, balancing creativity with safeguarding and data protection requirements. You’ll work closely with colleagues across media, marketing, campaigns, partnerships, policy, research, and public affairs to deliver stories that meet their needs and help StepChange communicate with impact. From interviewing clients with lived experience to co-creating materials for campaigns and public events, you’ll ensure every story is told safely, respectfully, and authentically. You’ll also help identify new storytelling opportunities. This role is at the heart of StepChange’s External Affairs work. You’ll collaborate with a wide range of colleagues, manage ethical and safeguarding responsibilities, and help build a consistent, trusted approach to client storytelling across the charity.
About You
We’re looking for someone with experience in storytelling or content management within a charity or equivalent organisation. You’ll have hands-on experience engaging with people with lived experience and translating their stories into clear, compelling narratives. Confident working with internal stakeholders, you’ll be able to manage multiple priorities, deliver stories that meet team needs, and maintain strong professional relationships across the charity. You’ll have a keen understanding of safeguarding, data protection, and ethical storytelling, ensuring that clients are always supported and respected. You’ll be proactive, organised, and adaptable, with excellent verbal and written communication skills. A passion for storytelling and an interest in the debt advice sector will help you succeed and make a meaningful impact in this role.
Equality, Diversity, and Inclusion
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.
Stories Officer in Harrow employer: StepChange Debt Charity
Contact Detail:
StepChange Debt Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stories Officer in Harrow
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work in storytelling or external affairs. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your storytelling skills! Create a portfolio of your best work, showcasing how you've brought client stories to life. This will not only impress potential employers but also demonstrate your passion for the role.
✨Tip Number 3
Prepare for interviews by practising your responses to common questions about ethical storytelling and safeguarding. We want to see how you handle sensitive topics, so be ready to share your approach and experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StepChange.
We think you need these skills to ace Stories Officer in Harrow
Some tips for your application 🫡
Show Your Passion for Storytelling: When you’re writing your application, let your passion for storytelling shine through! Share examples of how you've engaged with clients and transformed their experiences into compelling narratives. We want to see your enthusiasm for making a difference!
Highlight Your Relationship-Building Skills: Make sure to emphasise your ability to build strong relationships with internal teams and stakeholders. We value collaboration, so share specific instances where you’ve worked with others to achieve shared objectives in your previous roles.
Be Mindful of Ethics and Safeguarding: Since this role involves sensitive stories, it’s crucial to demonstrate your understanding of ethical storytelling and safeguarding practices. Include any relevant experience or training that shows you can handle client stories with care and integrity.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values while you’re at it!
How to prepare for a job interview at StepChange Debt Charity
✨Know Your Stories
Before the interview, take some time to think about the stories you want to share. Reflect on your experiences in storytelling or content management, especially within a charity context. Be ready to discuss specific examples of how you've engaged with clients and translated their experiences into compelling narratives.
✨Understand Ethical Storytelling
Make sure you’re well-versed in safeguarding, data protection, and ethical storytelling practices. During the interview, demonstrate your understanding of how to handle sensitive stories with care and integrity. This will show that you respect the voices of those you work with and prioritise their wellbeing.
✨Build Relationships
Since this role involves collaborating with various teams, be prepared to talk about your experience in managing stakeholder relationships. Share examples of how you've successfully worked with different departments to deliver stories that meet shared objectives, highlighting your ability to balance creativity with organisational needs.
✨Show Your Passion
Let your enthusiasm for storytelling and the debt advice sector shine through. Talk about why you’re passionate about this work and how it aligns with your values. This will help convey your commitment to making a meaningful impact and resonate with the interviewers.
