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- Tasks: Deliver outstanding customer service and manage orders from start to finish.
- Company: Join Stepan, a global leader in specialty chemicals with a collaborative culture.
- Benefits: Flexible hours, stable environment, and opportunities for recognition and growth.
- Other info: Be part of a passionate team committed to safety and sustainability.
- Why this job: Make a real difference in customer satisfaction while developing valuable skills.
- Qualifications: Experience in customer service or logistics; SAP knowledge is a plus.
The predicted salary is between 25000 - 32000 £ per year.
37 Hours per week Monday to Friday flexible start and finish times.
Deliver an outstanding, customer-oriented service for Stepan EMEA by owning customer interactions end-to-end and ensuring right-first-time SAP order execution, proactive and transparent communication, and on-time delivery coordination. Drive customer satisfaction and loyalty by anticipating needs, resolving issues quickly, and reducing errors, complaints, and cost to serve through disciplined, measurable service execution.
Enter, validate, and manage customer orders in SAP (price, terms, product, quantity, delivery dates, plant/ship-to) to ensure right-first-time order accuracy. Proactively communicate order status, changes, and potential issues to customers and internal stakeholders (planning, logistics, supply chain) to protect service level. Coordinate on-time delivery by aligning requested dates with production and transport capacity; elevate risks early and propose options. Monitor and resolve delivery blocks, credit/price holds, and master data issues, working with relevant teams to minimize delays and rework.
Own case management for customer queries and complaints, ensuring timely response, root-cause follow-up, and closure; capture learning to prevent recurrence. Maintain accurate order and customer master data (ship-to, incoterms, documentation requirements) to reduce errors and cost to serve. Act as the primary point of contact for assigned customers, taking end-to-end ownership of requests and ensuring clear closure.
Experience
- Previous experience in customer service, order management, logistics coordination, or supply chain environment (preferably B2B).
- Experience working with SAP and Microsoft Office tools.
- Understanding of order-to-cash process and service KPIs; ability to work in a disciplined, measurable way.
- Fluent English required; additional European language(s) an advantage.
- Working knowledge on order documentation (incoterms, delivery terms, export documents) with strong data integrity mindset.
- Experience managing customer queries and complaints end-to-end, including prioritisation, investigation support, and timely closure.
- Demonstrated ability to coordinate with planning, customer logistics, warehousing, and transport providers to secure on-time delivery and resolve exceptions.
- Strong written and verbal customer communication skills, able to explain constraints, options, and commitments clearly and professionally.
Skills
- Attention to detail and accuracy.
- Ability to work under pressure and meet tight deadlines.
- Ability to work in international teams.
- Knowledge of international trade regulations and customs procedures.
- Ability to work independently and as part of a team.
Stepan is a global specialty and intermediate chemical manufacturer that has been serving a broad range of industries for over 90 years. Today, Stepan is a $2.7 billion revenue company. Our continued success is driven by the passion and commitment of our 2,500+ employees around the world.
Why Work At Stepan?
- Stable & Growing
- Collaborative Environment
- Make a Difference & Be Recognized
- Committed to Safety & Sustainability
- Value Driven Culture
Customer Services Representative in Stalybridge employer: Stepan Company
Contact Detail:
Stepan Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative in Stalybridge
✨Tip Number 1
Get to know the company inside out! Research Stepan EMEA and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Representative, you'll need to convey information clearly and professionally. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Stepan team and ready to deliver outstanding customer service from day one.
We think you need these skills to ace Customer Services Representative in Stalybridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Representative role. Highlight your experience in customer service, order management, and any relevant skills with SAP. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and professional language in your application to show us you can explain options and commitments effectively.
Highlight Attention to Detail: In customer service, accuracy is key! Make sure to mention any experiences where your attention to detail made a difference, especially in managing orders or resolving issues. We love candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Stepan!
How to prepare for a job interview at Stepan Company
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service, especially in a B2B context. Familiarise yourself with the order-to-cash process and how SAP works, as this will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be the primary point of contact for customers, practice explaining complex ideas simply and clearly. Think about examples where you've successfully resolved customer queries or complaints, and be ready to share those stories during the interview.
✨Demonstrate Attention to Detail
In customer service, accuracy is key. Prepare to discuss how you've managed data integrity in previous roles, especially when it comes to order management. Highlight any specific tools or methods you used to ensure everything was right-first-time.
✨Be Proactive and Solution-Oriented
Employers love candidates who can anticipate needs and propose solutions. Think of instances where you identified potential issues before they became problems and how you coordinated with different teams to resolve them. This will show your ability to work under pressure and meet tight deadlines.