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- Tasks: Join our team to manage calls, assess service job sheets, and support engineers.
- Company: We're a growing engineering firm based in Coventry, focused on delivering top-notch technical services.
- Benefits: Enjoy 22 days holiday, private medical insurance, and excellent career progression opportunities.
- Why this job: Be part of a vital team, make an impact, and develop your skills in a dynamic environment.
- Qualifications: Ideal candidates should have a background in engineering and strong Microsoft Office skills.
- Other info: This is a full-time, office-based role with a salary range of £29,000 to £35,000.
The predicted salary is between 25000 - 35000 £ per year.
Due to continued expansion, our engineering clients are looking for a Technical Services graduate to join their Coventry Service Department. This is an opportunity for a driven, highly organised, detail orientated individual to make an impact in a vital team within the company. This is an exciting, varied role that is essential for ensuring the smooth operation of our service department.
The ideal candidate will possess strong technical support and administrative skills, be proficient in various office software, and demonstrate excellent phone etiquette. A background in mechanical engineering or a technical role/discipline is necessary to provide the support needed for the role.
In this role, you will:
- Manage incoming calls with excellent phone etiquette.
- Handle and assess service job sheets.
- Liaise with engineers for additional job details.
- Collaborate with the Service Manager and Senior Administrator to support the service department.
- Contact suppliers for part information.
- Ensure accurate job costing.
- Perform data entry tasks to maintain up-to-date records.
Applications from enthusiastic individuals who have strong organisation, communications and a can-do attitude along with a high level of Microsoft Office are welcomed. A background/interest in engineering would also be beneficial.
Duties:
- Manage incoming calls and respond to inquiries with professionalism and courtesy, demonstrating excellent phone etiquette.
- Monitor all incoming service job sheets and assess what is required next.
- Contact engineers for further information to aid the quoting of additional work where needed following a service visit.
- Work with the Service Manager and Service Support Senior Administrator on all aspects of the service department.
- Contact suppliers for part information so that jobs can be costed.
- Perform data entry tasks accurately and efficiently, maintaining up-to-date records.
- Service work/breakdown analysis.
Requirements of this role:
- Engineering qualification or experience would be ideal.
- Demonstrates an excellent understanding of what is needed to provide Technical Support to customers and internal staff.
- Proficiency in using computerised systems, Microsoft Office including Word and Excel.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent attention to detail and accuracy in all work performed.
- Confident decision-making ability.
- Effective communication skills, both verbal and written.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
- Must be able to commute to Coventry.
This is a full-time, office-based position offering £29,000.00-£35,000.00 per year.
Benefits:
- Initial 22 days holiday per annum increasing to 24 + bank holidays.
- Monday to Friday - Hours 8:30am to 4:30pm Monday to Thursday and to 4pm Friday.
- Company pension.
- Excellent opportunities for future progression.
- Free on-site parking.
- Private medical insurance.
Graduate Technical Services- Engineering employer: Step
Contact Detail:
Step Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Technical Services- Engineering
✨Tip Number 1
Familiarise yourself with the specific technical aspects of the role. Brush up on your mechanical engineering knowledge and be prepared to discuss how it relates to the tasks you'll be handling, such as assessing service job sheets and liaising with engineers.
✨Tip Number 2
Practice your phone etiquette before the interview. Since managing incoming calls is a key part of the job, consider role-playing scenarios with a friend to enhance your communication skills and ensure you come across as professional and courteous.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks in previous roles or during your studies. This will show that you can handle the varied responsibilities of the position effectively.
✨Tip Number 4
Research the company and its service department thoroughly. Understanding their operations and challenges will allow you to ask insightful questions during the interview, showcasing your genuine interest in the role and the company.
We think you need these skills to ace Graduate Technical Services- Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Services role. Emphasise any background in mechanical engineering, technical support, or administrative roles, as well as your proficiency in Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of your organisational skills, attention to detail, and ability to manage multiple tasks, which are crucial for this role.
Highlight Communication Skills: Since excellent communication is key for this position, ensure you demonstrate your verbal and written communication skills in your application. Provide examples of how you've effectively communicated in previous roles.
Showcase Problem-Solving Abilities: In your application, include instances where you've proactively solved problems or made decisions independently. This will illustrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Step
✨Showcase Your Technical Knowledge
Make sure to brush up on your mechanical engineering principles and any relevant technical knowledge. Be prepared to discuss how your background can contribute to the role, especially in providing technical support.
✨Demonstrate Excellent Communication Skills
Since the role involves managing incoming calls and liaising with engineers, practice articulating your thoughts clearly. Use examples from past experiences to showcase your phone etiquette and communication skills.
✨Highlight Your Organisational Skills
The job requires managing multiple tasks simultaneously, so be ready to discuss how you prioritise and organise your workload. Share specific instances where your organisational skills made a difference in your previous roles.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you proactively addressed challenges or improved processes, as this will demonstrate your ability to work independently and as part of a team.
