Looking for a career where you can make a real difference in your community? That’s exactly what we do here at Step One Charity.
Step One is a registered charity with over 85 years’ experience supporting people across Devon with mental health challenges, learning disabilities, and neurodiversity. As a unique provider in the region, we offer a comprehensive range of mental health support services. Our holistic approach considers each individual as a whole, addressing the wider factors that could be affecting their mental health, their ability to work, or opportunities to be part of their community.
Motivated by seeing people progress, Step One makes a real difference in the lives of more than 1,000 individuals each year.
This is an excellent opportunity to play a key role in supporting the ongoing success of Step One Charity by contributing to the smooth and effective day-to-day running of the organisation. As the Business Services Support Apprentice, you will assist by combining workflows, financial data processing, basic IT systems support and development and high-quality business support and administration across the charity.
The role will involve supporting a wide range of business processes and administrative activities, including document management, data entry, internal communications, and general office administration. You will also work alongside the Business Services team when required, providing administrative support for activities such as IT, Payroll, Finance & Facilities, maintaining accurate records.
You will work closely with the CEO and senior colleagues, as well as liaising regularly with teams across the organisation, including managers, staff, and external partners. The role offers a varied and rewarding experience, giving you insight into how a charity operates at both an operational and strategic level.
In return, we will support you to develop strong business support and administration skills, complete your apprenticeship requirements, and gain valuable experience within the charity sector. You will be supported in your learning and professional development within a friendly, supportive, and collaborative environment.
Duties and Responsibilities:
Executive & Business Services Support:
· Provide business process support to the CEO & Business Services team
· Assist with preparing reports, presentations, and briefing documents
· Provide cover for business services inboxes when required
· Maintain records, databases, and contact lists in line with data protection requirements
· Assist with ordering supplies and coordinating office needs
· Assist with compliance-related administration and organisational record-keeping
IT, Facilities & Business Support:
· System maintenance support with user records, digital files and internal systems and databases
· Helpdesk Assistance: Triage first-line IT, hardware and software queries from team members as appropriate
· Process co-ordination – help develop and co-ordinate digital office operations and communication flows
Finance, HR & Payroll Support:
· Transactional support: Process invoices, expense claims and routine payments in support of the Finance & HR teams
· Maintain accurate financial records and reconciliation spreadsheets
· Support the development of financial reporting and business process solutions
· Assist with month-end administration including payroll and ad-hoc reporting tasks
Other responsibilities:
· To undertake any other duties, which fall broadly within the scope of this role, which is of a similar level of responsibility.
The salary for this role will be in line with the current National Apprenticeship Wage.
Go to www.steponecharity.co.uk/opportunities for more information
Step One Charity is committed to safeguarding and promoting the
welfare of those we look after. All applicants must be willing to undergo
safeguarding screening appropriate to the post, including checks with
past employers and disclosures with the relevant body at an enhanced
level. We are an equal opportunities employer.
Step One reserve the right to close this job role early if necessary.
Thank you for taking the time to find out more about current opportunities with Step One Charity. Following consideration of applications, we will invite selected candidates for a formal interview.
Please note:
- Step One is not able to provide sponsorship for roles and applicants must have an existing right to work in the UK.
- Step One is committed to safe and fair recruitment, safeguarding and protecting those they care for and support. The successful applicant will need to complete a criminal records self-declaration, a criminal record check (DBS) and two satisfactory references will be needed (including from your most recent employer).
- Step One is an equal opportunity employer. This means that whilst seeking employment or during employment within the organisation, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status.
- We are committed to taking positive action as a Disability Confident Employer. If you find your meet the essential criteria in the person specification for a role, and identify yourself as disabled under the Equality Act 2010 definition, you’ll be guaranteed a first round interview.
- It is important to note that the Disability Confident Scheme guarantees an interview for candidates who meet the minimum criteria and tell us that they’d like to be considered under the scheme. The selection decision at interview will be based on the most suitable candidate, regardless of any protected characteristic.
From all Step One staff, volunteers and service users – thank you for showing interest in what we do and we wish you all the best.
