At a Glance
- Tasks: Assist customers with queries and manage loan administration processes.
- Company: Step One Finance, a growing company in Woking with a supportive culture.
- Benefits: Competitive salary, employee benefits, and opportunities for professional growth.
- Other info: Inclusive workplace with a focus on continuous learning and development.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in finance or customer service is a plus; strong computer skills required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a talented and motivated full-time Loan Administrator to join our Customer Service team at an exciting time of business growth and transformation. Located just a two-minute walk away from the Woking town centre, Step One Finance provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative teamwork environment and exposure to a wide variety of work. Imagine and shape your future at Step One Finance Limited where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. Step One Finance is proud to be an equal opportunity employer, and we take affirmative action to create a more inclusive and equitable world of work.
Your role:
- To provide Step One’s customers with assistance if they raise a query or require information.
- To provide relevant statements to customers in a timely manner in accordance with regulatory guidelines.
- To contact customers in respect of overdue balances, payments, fees and charges to ensure they remain informed.
- To read, understand and work in accordance with both the Company’s secured and unsecured policies and processes.
- To ensure the accuracy of customer and loan related data is captured during the loan administration process on our inhouse system.
- To establish and maintain an effective working relationship with key 3rd party business partners.
- To ensure that all mandatory training is undertaken in the time period set by the business.
- To conduct inbound and outbound calls with customers and 3rd party business partners in a friendly and professional way and behave in a manner that ensures Step One customers are treated fairly.
- To accurately correspond with customers via letter and/or email in order to answer their queries.
- To recognise and identify customers complaints and escalate them accordingly.
- To recognise when a customer is ‘vulnerable’ and provide them with available forbearance options.
- To assist customers who are in arrears by providing information and options available to them.
- To escalate to management, accounts where all options to recover monies have been exhausted and legal action may be required.
- To work with the Senior Servicing Manager in relation to any other ad hoc queries.
- To report incidents that may have a customer impact to the Head of Compliance in a timely manner.
- To report Data Protection breaches within 24 hours to the Head of Compliance.
- To assist in the identification of Step One being used to facilitate financial crime and refer to the MLRO or Deputy MLRO in the event that you are suspicious.
Key skills:
- Previous financial sector/Banking experience would be an added advantage.
- Previous customer service experience would be an added advantage.
- Proficient computer skills - MS Excel.
Person Requirements:
- A strong team player with a friendly, professional approach.
- Proactive and self-motivated with a “can-do” attitude.
- Pragmatic, flexible, and solutions-focused.
- Committed and conscientious, with a drive to deliver results.
- Honest, reliable, and operates with integrity.
Why Join Us?
- Competitive salary.
- The chance to be a key part of a growing company.
- A dynamic and supportive team culture where your contributions are truly valued.
- Comprehensive range of employee benefits - subject to scheme rules.
Step One Finance does not offer visa sponsorship; therefore, all candidates must have a valid right to work in the UK.
Loan Administrator in Woking employer: Step One Finance
Step One Finance is an exceptional employer that fosters a dynamic and supportive team culture, where your contributions are genuinely valued. Located just a short walk from Woking town centre, we offer competitive salaries, continuous learning opportunities, and a commitment to diversity and inclusion, ensuring that every employee can grow professionally in a rewarding environment. Join us at this exciting time of business growth and transformation, and be part of a company that prioritises your development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Loan Administrator in Woking
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those who work at Step One Finance. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Loan Administrators. Think about how your previous experience aligns with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show off your personality! When you get the chance to speak with someone from the team, let your friendly and professional side shine through. Remember, they’re looking for a strong team player who fits their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Step One Finance.
We think you need these skills to ace Loan Administrator in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Loan Administrator role. Highlight any previous customer service or financial sector experience, as this will catch our eye!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you align with our values at Step One Finance. Be genuine and let your personality come through.
Showcase Your Skills:We love seeing candidates who can demonstrate their computer skills, especially in MS Excel. If you've got any relevant examples or projects, make sure to include them in your application!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Loan Administrator position!
How to prepare for a job interview at Step One Finance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Loan Administrator inside out. Familiarise yourself with common loan processes, customer service best practices, and any relevant regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've handled customer queries or complaints in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your proactive and solutions-focused attitude.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. For instance, they might ask how you would handle a customer who is in arrears. Prepare by thinking through various scenarios and how you would approach them, focusing on empathy and effective communication.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
