At a Glance
- Tasks: Assist customers with queries and manage loan administration processes.
- Company: Step One Finance, a growing company in Woking with a supportive culture.
- Benefits: Competitive salary, employee benefits, and opportunities for professional growth.
- Other info: Inclusive workplace focused on continuous learning and development.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in finance or customer service is a plus; strong computer skills required.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a talented and motivated full-time Loan Administrator to join our Customer Service team at an exciting time of business growth and transformation. Located just a two-minute walk away from the Woking town centre, Step One Finance provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative teamwork environment and exposure to a wide variety of work. Imagine and shape your future at Step One Finance Limited where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. Step One Finance is proud to be an equal opportunity employer, and we take affirmative action to create a more inclusive and equitable world of work.
Your role:
- To provide Step One’s customers with assistance if they raise a query or require information.
- To provide relevant statements to customers in a timely manner in accordance with regulatory guidelines.
- To contact customers in respect of overdue balances, payments, fees and charges to ensure they remain informed.
- To read, understand and work in accordance with both the Company’s secured and unsecured policies and processes.
- To ensure the accuracy of customer and loan related data is captured during the loan administration process on our inhouse system.
- To establish and maintain an effective working relationship with key 3rd party business partners.
- To ensure that all mandatory training is undertaken in the time period set by the business.
- To conduct inbound and outbound calls with customers and 3rd party business partners in a friendly and professional way and behave in a manner that ensures Step One customers are treated fairly.
- To accurately correspond with customers via letter and/or email in order to answer their queries.
- To recognise and identify customers complaints and escalate them accordingly.
- To recognise when a customer is ‘vulnerable’ and provide them with available forbearance options.
- To assist customers who are in arrears by providing information and options available to them.
- To escalate to management, accounts where all options to recover monies have been exhausted and legal action may be required.
- To work with the Director of Customer Services in relation to any other ad hoc queries.
- To report incidents that may have a customer impact to the Head of Compliance in a timely manner.
- To report Data Protection breaches within 24 hours to the Head of Compliance.
- To assist in the identification of Step One being used to facilitate financial crime and refer to the MLRO or Deputy MLRO in the event that you are suspicious.
Key skills:
- Previous financial sector/Banking experience would be an added advantage.
- Previous customer service experience would be an added advantage.
- Proficient computer skills - MS Excel.
Person Requirements:
- A strong team player with a friendly, professional approach.
- Proactive and self-motivated with a “can-do” attitude.
- Pragmatic, flexible, and solutions-focused.
- Committed and conscientious, with a drive to deliver results.
- Honest, reliable, and operates with integrity.
Why Join Us?
- Competitive salary.
- The chance to be a key part of a growing company.
- A dynamic and supportive team culture where your contributions are truly valued.
- Comprehensive range of employee benefits - subject to scheme rules.
Loan Administrator in Woking employer: Step One Finance Limited
Step One Finance Limited is an excellent employer located in Woking, offering a supportive and collaborative team environment where employees can thrive. With a strong focus on learning and development, the company provides clear paths for career progression within a diverse and inclusive workplace that prioritises integrity and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Loan Administrator in Woking
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Step One Finance Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Loan Administrator in Woking
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Step One Finance Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Step One Finance Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Step One Finance Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Step One Finance Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Step One Finance Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Step One Finance Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
