At a Glance
- Tasks: Provide reception and administrative support in a fast-paced environment.
- Company: Join a dynamic organisation focused on strategy, values, and culture.
- Benefits: Competitive salary, generous pension, holiday scheme, and ongoing development opportunities.
- Other info: Flexible role with opportunities for growth and learning.
- Why this job: Be part of a proactive team making a real impact in a busy setting.
- Qualifications: GCSE Maths and English, strong admin skills, and customer-focused approach.
The predicted salary is between 18900 - 23100 £ per year.
This is a fantastic opportunity for a proactive individual, who enjoys working in a busy, fast paced environment, to join us as we implement our organisational strategy, values and culture.
This is a fantastic opportunity for a proactive individual, who enjoys working in a busy, fast paced environment, to join us as we implement our organisational strategy, values and culture.
Tasks
The postholder will provide a consistent reception, attendance and administrative support function. The role receives and routes general enquiries, prepares approved information and recruitment packs, and provides event and office administration
The role also includes routine organisational ordering and petty-cash administration, day-to-day IT and SharePoint support, administrative support for the Business Support Lead, onsite health and safety monitoring, and limited medication support.
Requirements
Key qualification, skills and experience
- Maths and English at Level 2 (GCSE grade C/4 or equivalent)
- Professional, welcoming and customer-focused approach.
- Calm, reliable and resilient when dealing with a busy reception and competing demands.
- Flexible and adaptable, with the ability to respond positively to changing or reactive priorities.
- Uses initiative while recognising when matters need to be referred or escalated.
- Committed to inclusion, safeguarding and high standards of service.
- Strong administrative experience in a busy office, reception or customer-service environment.
- Experience of providing high-quality front-of-house and customer service by telephone, email and in person.
- Experience of maintaining accurate records, trackers, files and confidential information.
- Experience of managing a varied workload with frequent interruptions and changing priorities.
- Good working knowledge of Microsoft Office and confidence using digital systems for records, communication and administration.
- Understanding of confidentiality, data protection and the need to handle personal information appropriately.
- Excellent organisational and time-management skills, with the ability to multitask effectively.
- Ability to prioritise and reprioritise work quickly while maintaining accuracy and meeting deadlines.
Benefits
- We offer a competitive salary package
- a generous pension and holiday scheme
- ongoing development opportunities
Closing date of application 4th September 2026. Interviews will take place week commencing 14th September 2026 and you will be notified if you have been shortlisted or not.
#J-18808-Ljbffr
Business Support Reception and Administration employer: Step Into Learning
Join our dynamic team as a Business Support Reception and Administration professional, where you'll thrive in a fast-paced environment that values proactive individuals. We offer a competitive salary, generous pension and holiday schemes, and ongoing development opportunities, all within a culture committed to inclusion and high standards of service. Working here means being part of an organisation that prioritises employee growth and fosters a supportive atmosphere, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Reception and Administration
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Step Into Learning. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Step Into Learning before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Reception and Administration
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Step Into Learning:Your cover letter is your chance to shine! Tell us why you want to work at Step Into Learning specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Step Into Learning!
How to prepare for a job interview at Step Into Learning
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
