At a Glance
- Tasks: Support young people with mental health and wellbeing through reception and admin duties.
- Company: Join a passionate charity dedicated to making a difference in young lives.
- Benefits: Generous holiday, pension contributions, and ongoing learning opportunities.
- Other info: Flexible working options available in a supportive environment.
- Why this job: Be part of a team that empowers and inspires young people every day.
- Qualifications: Friendly, proactive, and able to work well with diverse groups.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking to recruit a Service Support Worker to join our multi-disciplinary team supporting young people aged 11–25 with their mental health and emotional wellbeing. This role will enhance our team by providing reception duties and administration and support related to our service areas.
Key Responsibilities
- Provide welcoming front of house services for young people, professionals and members of the public.
- Provide administration support to the CEO, Operations Manager and our specific service areas.
- Undertake duties to help ensure the smooth running of the organisation.
- Provide services at times suitable for young people, predominantly requiring the postholder to be based on site, but may involve some remote work if appointed to a fulltime role.
- Keeping records on our salesforce database.
About You
- Helpful, friendly and has a professional approach to dealing with people.
- Comfortable positively promoting our services and able to work appropriately within a diverse organisation with a wide range of people in regard to their racial, cultural, religious beliefs, gender, sexuality and socio-economic backgrounds.
- Motivated, proactive and flexible.
- Ability to work independently and collaboratively within multi-agency teams.
- Interested in working in a hands-on position in the charitable and voluntary sector.
Working with Step Forward
We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services. We provide services both in our own purpose built centre and also on an outreach basis in schools and community/youth settings. As Step Forward is a small charity, our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.
Why Join Us
Work in a small, dedicated organisation making a difference to children and young people’s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.
Other terms/benefits include:
- 35 hour (FTE) working week.
- Generous holiday allowance - 28 days per year plus bank holidays (FTE).
- Organisational closure for 3 days between Christmas and new years.
- Employer pension contribution of 5%.
- Access to enhanced sick leave after probation.
- Ongoing learning and development opportunities.
- Enhanced maternity/paternity/adoption leave and pay.
- Hybrid and remote working potential where organisational requirements allow.
How to Apply
Applications should be made directly through our website. Depending on the volume of suitable applications, we reserve the right to close the recruitment process early, so early applications are encouraged.
Service Support Worker in London employer: STEP FORWARD
Step Forward is an excellent employer for those looking to make a meaningful impact in the lives of young people. With a strong commitment to inclusivity and professional development, we offer a supportive work culture that values collaboration and innovation. Our generous benefits package, including a 35-hour working week, ample holiday allowance, and opportunities for hybrid working, ensures that our team members can thrive both personally and professionally while contributing to vital mental health services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Worker in London
✨Tip Number 1
Get to know the organisation! Research Step Forward and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the role and the team culture, which can give you an edge in your application.
✨Tip Number 3
Prepare for the interview by practising common questions related to service support roles. Think about how your experiences align with the responsibilities listed in the job description, especially around working with young people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, early applications are encouraged, so don’t wait until the last minute!
We think you need these skills to ace Service Support Worker in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for supporting young people and your commitment to mental health.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Service Support Worker. Mention specific examples that demonstrate your ability to work in a diverse environment and support young people.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using clear language and keeping your points concise. Avoid jargon and focus on what makes you a great fit for our team.
Apply Early:Don’t wait until the last minute to submit your application! We encourage early applications as we might close the recruitment process sooner than expected. Head over to our website and get your application in!
How to prepare for a job interview at STEP FORWARD
✨Know the Organisation Inside Out
Before your interview, take some time to research Step Forward. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your People Skills
As a Service Support Worker, you'll be interacting with young people and professionals regularly. Prepare examples of how you've successfully communicated or supported individuals in the past. Highlight your friendly and professional approach, as this is key to making a positive impression.
✨Demonstrate Flexibility and Proactivity
The job requires a proactive attitude and the ability to work flexibly. Think of instances where you've taken initiative or adapted to changing circumstances. Be ready to discuss how you can contribute to the smooth running of the organisation and support its objectives.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the organisation, or opportunities for professional development. This shows that you're engaged and serious about the role, plus it helps you determine if it's the right fit for you.
