At a Glance
- Tasks: Drive business improvement by analysing data and optimising dialler strategies.
- Company: Join a Sunday Times Top 100 Company with a focus on high performance.
- Benefits: £32,000 salary, quarterly bonuses, and 28 days annual leave.
- Other info: Full training provided; perfect for motivated individuals ready to step up.
- Why this job: Make a real impact while developing your analytical skills in a dynamic environment.
- Qualifications: Strong analytical skills and proficiency in MS Excel; experience with SQL or Python is a plus.
The predicted salary is between 32000 - 32000 £ per year.
We are looking for a Dialler Manager who truly wants to make an impact within our organisation to drive business improvement. The ideal candidate will have a key focus on driving a high-performance culture and be solutions focussed. It is likely you are currently a talented analyst who is frustrated by the lack of opportunity to implement initiatives that will drive business improvement. As a result, you are looking to step up and meet the challenge of a role like ours where your skills will play a key role in the development of our Company.
Although it would be great if you had experience of running a dialler, this really isn’t important as full training will be given; we need a highly motivated, results driven analyst first and foremost. Within this role, you will analyse performance of various data streams across different campaigns, identify opportunities for improvement to our dialler strategy and implement to assist the continual growth and development of the business. You will maximise the data usage, identify opportunities to increase sales volume and enhance productivity. You will analyse the data and trends and recommend strategies to get instant results.
You must be organised and methodical in your approach, prioritising tasks to ensure that the business not only meets but exceeds all targets, whilst remaining compliant with all relevant regulations for outbound dialling. The role is complex, requiring you to dissect processes, revealing untapped opportunities for optimisation. You must be an excellent communicator, be able to identify key concerns and challenges of the business, provide insight and be proactive in providing the strategy of how to overcome them.
You will collaborate with our subject matter experts to ensure that Step Change Outsourcing remains compliant and therefore maintains its PCI DSS, ISO/IEC 27001 and FCA certifications, as well as adhering to obligations set by our clients and relevant regulatory bodies such as Ofcom.
What’s in it for you?
- £32,000 salary with a quarterly bonus
- Working for a Sunday Times Top 100 Company
- 28 days annual leave entitlement
Skills and Experience
- Intermediate skilled in MS Excel
- Experience in using either SQL, Python, Power BI or any other database programming languages
- Strong analytical skills – be able to analyse and interrogate data and reports and make appropriate recommendations
- Strong attention to detail and proficient in dealing with numbers
- Excellent problem-solving skills - ability to define and deliver continuous improvement initiatives, performance enhancements and overcome barriers to success
- Organised and able to prioritise multiple tasks at once
- Excellent written and verbal communication skills
- Ability to listen and consider all requests with an open mind with a solutions-based mentality
- Have a flexible approach to be agile and make changes quickly and effectively
- Have the ability to use your own initiative and be proactive
- Be willing to adapt and take on new challenges and be driven to continually learn and improve
- GCSE grade A or higher in mathematics
- Previous experience of running a dialler is desirable but not essential, as full training will be provided
- Previous experience of working in a high-performance environment is desirable but not essential
- Previous experience of working in an outbound contact centre is desirable but not essential
- Business Information analyst qualification or related experience is desirable
This role is a full time, office based position Week 1 Mon‑Thurs 08:15‑18:15, Fri 08:15‑15:45.
Dialler Manager in Stevenage employer: Step Change Outsourcing
At Step Change Outsourcing, we pride ourselves on fostering a high-performance culture where your analytical skills can truly shine and make a significant impact. As a Sunday Times Top 100 Company, we offer competitive salaries, generous annual leave, and comprehensive training to support your professional growth. Join us in a collaborative environment that values innovation and compliance, ensuring you have the tools and support needed to excel in your role as a Dialler Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Dialler Manager in Stevenage
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Step Change Outsourcing!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Dialler Manager in Stevenage
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Step Change Outsourcing, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Step Change Outsourcing
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Step Change Outsourcing’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
