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- Tasks: Welcome visitors, manage enquiries, and support young people in need.
- Company: Step by Step, a charity dedicated to empowering young people facing challenges.
- Benefits: Gain valuable experience, receive ongoing training, and have travel expenses covered.
- Why this job: Make a real difference in the lives of young people while developing your skills.
- Qualifications: No experience needed; just a passion for helping others and a willingness to learn.
- Other info: Flexible hours available; commit to at least 4 hours per week.
The predicted salary is between 500 - 1500 £ per month.
Step by Step is a charity that passionately supports young people facing challenging times. Our unique approach, providing accommodation, personal development opportunities, and specialist support, helps young people identify and achieve their aspirations. Each year, we work with over 1,300 young people aged 11–25. Our team plays a vital role in empowering them and preventing homelessness. We are a positive, dynamic, and professional team, committed to helping young people reach their full potential. Incorporated in 1989, Step by Step has a long history of supporting young people. We are committed to safeguarding and promoting their welfare and expect all staff and volunteers to share this commitment.
THE VOLUNTEERING OPPORTUNITY
As the first point of contact for all visitors, this is a key volunteering role which makes a huge contribution to the work of Step by Step Partnership. You will help us to provide a welcoming face to all visitors at our Aldershot Office and help us to manage enquiries. This is an unpaid volunteering role.
Duties:
- Welcome visitors with appointments, ensuring that they sign in/out
- Inform the Youth Support Worker or Counsellor when a young person arrives seeking advice, and keep the customer informed
- Take in the post and parcels
- Talk to the young people arriving needing support, so that the right support worker can be contacted
- Hand out care packages containing food and sanitary products.
What we are looking for:
- Willingness to devote the necessary time and effort
- Ability to volunteer effectively as a member of a team
- Willingness to undertake mandatory training in subjects such as Safeguarding, Equality & Diversity, Health and Safety.
Personal skills and qualities:
- A strong personal commitment to equity, diversity and inclusion
- Able to work in a team
- Empathy
- Patience and good people skills
- Willingness to learn
- A desire to help Young People who are experiencing hard times and a belief in a bright future for them
You do not need previous experience – we will provide a full induction and training.
Terms of appointment:
The number of days and hours will be discussed. As a minimum, we would ask for a commitment of 4 hours per week. We need support on Monday, Tuesday, Wednesday, Thursday and Friday. We are open between 0800 – 1800, so any hours that can be volunteered would be greatly appreciated.
What we offer:
- The chance to be part of an exciting team that will support and develop you with ongoing training
- The chance to make a real contribution
- Paid travel expenses
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. You will be required to undertake a criminal disclosure check to an enhanced level.
HOW TO APPLY
Thank you for reading this advert and considering spending your precious time with us at Step by Step. To apply for this role, please email michael.hone@stepbystep.org.uk.
Volunteer Receptionist, Aldershot employer: Step by Step Partnership Ltd
Contact Detail:
Step by Step Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Receptionist, Aldershot
✨Tip Number 1
Get to know the charity! Research Step by Step and understand their mission. This will help you connect with the team and show your genuine interest during any conversations.
✨Tip Number 2
Network like a pro! Reach out to current or past volunteers on social media or LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Be proactive! Don’t just wait for the application process to unfold. Visit the office if possible, introduce yourself, and express your enthusiasm for the role. It shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Volunteer Receptionist, Aldershot
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for helping young people and why this role matters to you.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills and experiences align with what we’re looking for. Show us that you understand the role and how you can contribute to our mission at Step by Step.
Keep It Clear and Concise: We appreciate a straightforward application! Stick to the point and avoid fluff. Use clear language and structure your application well, so it’s easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at Step by Step Partnership Ltd
✨Know the Organisation
Before your interview, take some time to research Step by Step. Understand their mission, values, and the specific challenges they address for young people. This will not only show your genuine interest but also help you align your answers with their goals.
✨Show Your Empathy
As a Volunteer Receptionist, you'll be interacting with young people who may be facing tough times. Be prepared to share examples of how you've demonstrated empathy and patience in past situations. This will highlight your suitability for the role and your commitment to helping others.
✨Prepare for Common Questions
Think about questions you might be asked, such as why you want to volunteer, how you handle stressful situations, or how you work in a team. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team dynamics, or how volunteers are supported. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
