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- Tasks: Lead the front of house team and ensure a warm, professional guest experience.
- Company: A family-run restaurant in Mayfair with a fresh concept and vibrant atmosphere.
- Benefits: Competitive salary, bonus scheme, full training, and clear progression opportunities.
- Other info: Dynamic environment with opportunities to progress into leadership roles.
- Why this job: Be part of an exciting relaunch and shape the future of hospitality standards.
- Qualifications: Previous front of house experience and a passion for excellent customer service.
The predicted salary is between 28000 - 30000 £ per year.
Location: Central London (Mayfair)
Contract Type: Fixed-term contract - 6 months (With the possibility of a permanent, full-time position)
Salary: £28,000 – £30,000 per annum + bonus
About the Client / Firm
Our client is a long-established, family-run restaurant in the heart of Mayfair, reopening after many years with a refreshed concept, a brand-new team, and a strong focus on calm, professional hospitality. The restaurant offers Lebanese-inspired tapas in a relaxed, café-style environment with a Parisian terrace and a high-volume international guest base. While the location is high-profile, the service ethos is warm, personable, and unhurried. Presentation, professionalism, and guest experience are central to everything they do. This is an exciting opportunity to be part of a relaunch and help shape front of house standards from day one.
Job Purpose
The Front of House Supervisor will support the smooth day-to-day running of service, helping to build a strong front of house culture focused on consistency, warmth, and high standards. This is a hands-on, floor-based role for someone who enjoys leading by example and supporting both guests and team members during service.
Key Responsibilities
- Support the daily front of house operation during service periods
- Lead the floor to ensure calm, well-organised, and professional service
- Act as a point of contact for guests, ensuring a positive and welcoming experience
- Support onboarding and training of new team members during reopening
- Work closely with kitchen and management teams to ensure smooth service flow
- Maintain high standards of presentation, cleanliness, and professionalism
- Assist with opening and closing duties as required
- Handle guest feedback or issues calmly and professionally
Person Specification
The ideal candidate will:
- Have previous front of house experience within hospitality
- Have supervisory experience, or be ready to step into a leadership role
- Deliver excellent customer service in a calm and professional manner
- Communicate confidently with guests and colleagues
- Take pride in presentation and setting standards on the floor
- Be reliable, organised, and comfortable in a busy service environment
- Be willing to learn, follow systems, and help build a team culture from reopening
Experience in tourist-focused or high-footfall venues is an advantage but not essential. The right attitude and professionalism are key.
Training, Bonus & Progression
- Full training provided as part of the reopening process
- Bonus scheme linked to performance and customer satisfaction
- Clear progression opportunities as the business establishes itself
- Strong performers can progress into Assistant Manager or Head Waiter roles
Working Pattern
Operating hours: 09:00am - 11:00pm
Typical shifts:
- Opening: 08:30am - 5:00pm
- Closing: 4:30pm - 11:30pm
- Double shifts may be available
Restaurant Supervisor (Front of House) in London employer: Step Ahead
Contact Detail:
Step Ahead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor (Front of House) in London
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by the place and soak in the atmosphere. This will help you understand their service style and give you a chance to chat with staff, which can really impress during your interview.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've led a team or handled tricky situations in the past. They want someone who can keep things calm and professional, so highlight those experiences.
✨Tip Number 3
Practice your communication! Since you'll be the go-to person for guests, make sure you can confidently discuss how you would handle guest feedback or issues. Role-play with a friend to get comfortable with this.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that application and stand out. Plus, it shows you're serious about joining the team right from the start!
We think you need these skills to ace Restaurant Supervisor (Front of House) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about why you’re passionate about hospitality and what makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Supervisor role. Highlight your relevant experience in hospitality and any supervisory roles you've had. We love seeing how your skills align with our focus on calm, professional service!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences that relate to the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen and ready to join our exciting relaunch in Mayfair!
How to prepare for a job interview at Step Ahead
✨Know the Restaurant Inside Out
Before your interview, take some time to research the restaurant's concept, menu, and service style. Understanding their Lebanese-inspired tapas and the overall vibe will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a busy service. Highlight how you maintained calm and professionalism under pressure.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering exceptional customer service. Think of specific instances where you turned a guest's experience around or received positive feedback. This will show that you understand the importance of a warm and welcoming atmosphere.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the restaurant's reopening plans, team culture, and expectations for the role. This shows your genuine interest and helps you assess if it's the right fit for you.