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- Tasks: Lead the front-of-house team and deliver exceptional customer service in a relaxed environment.
- Company: A family-run restaurant in Mayfair, known for its Lebanese-inspired tapas.
- Benefits: Competitive salary, bonus scheme, and opportunities for rapid career progression.
- Other info: Enjoy a unique working environment with high tourist footfall and a Parisian-style terrace.
- Why this job: Join a dynamic reopening team and shape the guest experience from day one.
- Qualifications: Experience as a Senior Waiter or Head Waiter with strong customer service skills.
The predicted salary is between 31000 - 34000 £ per year.
Reporting to: Founder
Location: Central London – Mayfair
Contract Type: Fixed-term contract - 6 months (Possibility of permanent role)
Salary: £31,000 – £34,000 per annum + bonus scheme (based on performance and customer satisfaction)
About the Client / Firm
The Client is a long-established, family-run restaurant located in the heart of Mayfair, Central London. The restaurant serves Lebanese-inspired tapas in a relaxed, café-style setting, with a strong emphasis on presentation, calm service, and guest experience. Having operated under the same ownership for nearly two decades, the business is now reopening with a refreshed concept, a brand-new team, and a renewed focus on professional, personable hospitality. The venue benefits from a high tourist footfall and a Parisian-style terrace, offering a unique and enjoyable working environment. This is an exciting opportunity to join the reopening team and help shape service standards and culture from day one.
Role Overview
The Head Waiter will play a key leadership role within the front-of-house team, supporting the reopening of the restaurant and setting the standard for service and guest experience. This role is focused on calm, confident hospitality, not rushed service. You will lead by example on the floor, support and guide the front-of-house team, and ensure guests receive a warm, professional, and consistent experience at all times. Strong performance will be recognised, with a clear progression route into management roles as the business grows.
Key Responsibilities
- Lead front-of-house service and set service standards from reopening
- Deliver exceptional customer service in a calm, relaxed environment
- Maintain high standards of professional presentation for yourself and the team
- Support training and development of a newly formed front-of-house team
- Work closely with the kitchen leadership to ensure smooth service
- Handle guest queries and concerns confidently and professionally
- Ensure service is delivered in line with agreed systems and procedures
- Support peak service periods while maintaining a composed and welcoming atmosphere
Performance & Key Deliverables
- High levels of customer satisfaction and positive guest feedback
- Consistency of service standards and professionalism
- Effective leadership and support of the front-of-house team during service
- Smooth handling of busy periods without compromising guest experience
- Active contribution to building a positive reopening culture
Candidate Profile
Essential Skills & Experience
- Previous experience as a Senior Waiter or Head Waiter
- Strong customer service skills with a calm leadership presence
- Excellent communication and team coordination abilities
- High standards of professional presentation and conduct
- Willingness to learn, follow systems, and support a reopening environment
Desirable Skills & Experience
- Experience in high-footfall or tourist-focused Central London venues
- Experience supporting training, onboarding, or reopening teams
Training & Progression
Full training provided as part of the reopening. Rapid progression opportunities for strong performers. Clear front-of-house progression route: Head Waiter → Assistant Manager.
Additional Responsibilities
- Uphold restaurant standards, values, and service expectations at all times
- Maintain a professional appearance and positive attitude on shift
- Comply with all health & safety regulations and internal policies
- Treat colleagues fairly and work in line with equal opportunity principles
- Demonstrate flexibility when required to support business needs
- Contribute ideas and feedback to improve service quality and team performance
Working Pattern
Operating hours: 10:30am - 11:00pm
Typical shifts:
- Opening: 08:30am - 5:00pm
- Closing: 4:30pm - 11:30pm
- Double shifts may be available
Head Waiter in London employer: Step Ahead
Contact Detail:
Step Ahead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter in London
✨Tip Number 1
Get to know the restaurant vibe! Before you even step in for an interview, pop by the place if you can. Check out the atmosphere, the service style, and how the staff interact with guests. This will help you tailor your approach and show that you're genuinely interested.
✨Tip Number 2
Practice your calm hospitality skills! Since the role is all about providing a relaxed and professional experience, think of scenarios where you might need to handle guest queries or busy periods. Role-play these situations with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or other platforms. They can give you insider tips about the restaurant culture and what they value in a Head Waiter. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! We want to see your personality shine through, so make sure to showcase your experience and how you align with their values. A personal touch can make all the difference in landing that interview!
We think you need these skills to ace Head Waiter in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application to the Head Waiter role. Highlight your relevant experience and skills that align with our focus on calm, confident hospitality and exceptional customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our reopening team.
How to prepare for a job interview at Step Ahead
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the restaurant's menu, especially the Lebanese-inspired tapas. This shows your genuine interest in the role and helps you discuss how you can enhance the guest experience.
✨Demonstrate Calm Leadership
As a Head Waiter, you'll need to lead by example. During the interview, share examples of how you've handled busy service periods calmly and effectively. Highlight your ability to maintain a composed atmosphere while ensuring high standards of service.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you’ve delivered exceptional customer service. Emphasise your approach to handling guest queries and concerns professionally, as this aligns with the restaurant's focus on a warm and welcoming experience.
✨Be Ready to Discuss Team Development
Since you'll be supporting a newly formed front-of-house team, come prepared with ideas on training and development. Talk about your previous experiences in mentoring or onboarding staff, and how you can contribute to building a positive team culture.