Front of House Supervisor in London

Job Description

Job Title: Front of House Supervisor
Reporting to: Restaurant Manager
Location: Central London (Mayfair)
Contract Type: Fixed-term contract – 6 months (With the possibility of a permanent, full-time position)
Salary: £28,000 – £30,000 per annum + bonus

About the Client / Firm

Our client is a long-established, family-run restaurant in the heart of Mayfair, reopening after many years with a refreshed concept, a brand-new team, and a strong focus on calm, professional hospitality.
The restaurant offers Lebanese-inspired tapas in a relaxed, café-style environment with a Parisian terrace and a high-volume international guest base.
While the location is high-profile, the service ethos is warm, personable, and unhurried. Presentation, professionalism, and guest experience are central to everything they do.
This is an exciting opportunity to be part of a relaunch and help shape front of house standards from day one.

Job Purpose

The Front of House Supervisor will support the smooth day-to-day running of service, helping to build a strong front of house culture focused on consistency, warmth, and high standards.
This is a hands-on, floor-based role for someone who enjoys leading by example and supporting both guests and team members during service.

Key Responsibilities

• Support the daily front of house operation during service periods
• Lead the floor to ensure calm, well-organised, and professional service
• Act as a point of contact for guests, ensuring a positive and welcoming experience
• Support onboarding and training of new team members during reopening
• Work closely with kitchen and management teams to ensure smooth service flow
• Maintain high standards of presentation, cleanliness, and professionalism
• Assist with opening and closing duties as required
• Handle guest feedback or issues calmly and professionally

Person Specification

The ideal candidate will:

• Have previous front of house experience within hospitality
• Have supervisory experience, or be ready to step into a leadership role
• Deliver excellent customer service in a calm and professional manner
• Communicate confidently with guests and colleagues
• Take pride in presentation and setting standards on the floor
• Be reliable, organised, and comfortable in a busy service environment
• Be willing to learn, follow systems, and help build a team culture from reopening

Experience in tourist-focused or high-footfall venues is an advantage but not essential.
The right attitude and professionalism are key.

Training, Bonus & Progression

• Full training provided as part of the reopening process
• Bonus scheme linked to performance and customer satisfaction
• Clear progression opportunities as the business establishes itself

Strong performers can progress into Assistant Manager or Head Waiter roles

Working Pattern

• Operating hours: 09:00am – 11:00pm
• Typical shifts:
  • Opening: 08:30am – 5:00pm
  • Closing: 4:30pm – 11:30pm
  • Double shifts may be available

Step Ahead is acting as an Employment Agency. Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity.
This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnicity, racial, religious or disability considerations, and we welcome applications from all sectors of the community.