Restaurant Supervisor (Front of House)

Location: Mayfair, Central London (opposite Selfridges, minutes from Bond Street)

Salary: £28,000 – £30,000 per annum + bonus scheme (based on performance and customer satisfaction)

About the Restaurant: Lazeez Tapas Mayfair is a long-established, family-run restaurant serving Lebanese inspired tapas. The restaurant combines a relaxed café-style atmosphere with high standards of food, service and presentation. It benefits from a Parisian terrace setting directly opposite one of the world’s most famous department stores and attracts a largely tourist guest base.

Role Purpose: The Front of House Supervisor will support daily front of house operations and help build a strong reopening culture focused on professionalism, warmth and customer satisfaction. This role is ideal for someone who is driven, willing to learn, and enjoys leading by example in a calm environment.

Key Responsibilities:

• Support daily front of house operations and help deliver smooth service
• Supervise shifts, ensuring standards are met consistently
• Maintain professional presentation standards for self and team
• Support onboarding and training for a brand-new team
• Engage with guests and support customer satisfaction at all times
• Follow the system and support team compliance with service procedures
• Work closely with the kitchen to ensure service runs smoothly
• Support peak periods

Performance Metrics & Key Deliverables:

• Customer satisfaction and positive guest feedback
• Consistency of service standards and professionalism
• Effective team leadership during service
• Smooth handling of peak periods without losing the relaxed environment
• Contribution to building a positive reopening culture

Training, Reopening & Progression Opportunity: This is a reopening team. You will be part of the group responsible for opening the restaurant back up and building the standards and culture from day one. Training provided. Progression can be rapid for high performers.

Working Pattern:

• Operating hours: 10:30am – 11:00pm
• Typical shifts: 08:30am – 5:00pm (opening) / 4:30pm – 11:30pm (closing)
• Double shifts may be available
• The restaurant may close one day per week (day to be confirmed)

Candidate Profile:

Essential Skills & Experience required:

• Experience in front of house within hospitality
• Supervisory experience or readiness to step into a leadership role
• Strong customer service and communication skills
• High standards of professional presentation
• Willingness to learn, follow the system, and build something from reopening

Desirable Skills & Experience required:

• Experience in high-footfall or tourist-focused venues
• Experience supporting onboarding, training or opening teams

General Responsibilities:

• Uphold restaurant standards, values and service expectations at all times
• Follow the system and ways of working agreed for the reopening
• Maintain a professional appearance and attitude on shift
• Comply with all relevant legislation and internal policies relating to health & safety
• Support a calm, personable environment while delivering consistently high standards

Universal Personal Responsibilities:

• Present a professional image, both on site and to guests
• Follow the correct processes and understand the consequences of failing to do so
• Treat all colleagues fairly, working according to the principles of equal opportunity and respect
• Be willing to work in excess of usual working hours when required
• Comply with all legal requirements relevant to your role

Universal Team Participation responsibilities:

• Understand, question where appropriate, and agree the Team Objectives, service standards and your own Personal Objectives
• Explain the expectations of your role and the measures of success
• Attend one-to-one reviews and performance check-ins regularly
• Comply with all processes and procedures to ensure that personal, team and business performance standards are maintained
• Take ownership of work and contribute to making decisions
• Apply problem solving and creative thinking to maximise guest satisfaction and service quality
• Be a team player and support your colleagues as appropriate
• Seek to continuously improve performance by learning and developing new skills
• Take ownership of personal development, seeking feedback and training
• Undergo appropriate levels of coaching, development and support when needed
• Provide ideas and suggestions for improving performance
• Remain adaptable and responsive to business needs
• Actively provide constructive feedback and suggestions for continuous improvement