Programme Manager in Hatfield

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country. With a workforce of around 3,500 people and an annual income of some £330 million this year, the Trust provides integrated health and social care services through a network of community and inpatient settings, serving diverse communities across Buckinghamshire, Essex, Hertfordshire and Norfolk.

We provide mental health and social care services - including Adults of Working Age, Older Adults, Children and Adolescents and Specialist Learning Disabilities services. The Trust works in close partnership with Hertfordshire County Council and also with other NHS organisations to promote and support mental health in the community.

The Trust provides:

• Community Services including local teams for mental health.
• Acute and Rehabilitation Services including inpatient services and crisis team.
• Specialist Services such as mental health services for older people, eating disorders, and our mother and baby unit.
• Learning Disability and Forensic Services.

Our Mission: “We support people to live their lives to their full potential by enabling them to keep mentally and physically well.” Everything we do is aimed at providing consistently high quality, joined up care, support and treatment that:

• Empowers individuals to manage their mental and physical wellbeing.
• Keeps people safe from avoidable harm.
• Is effective and ensures the very best clinical and individual recovery outcomes.
• Provides the best possible experience.

Our Vision: “Delivering great care, achieving great outcomes - together”. We will achieve our vision by:

• Putting the people who need our care, support, and treatment at the heart of everything we do – always.
• Consistently achieving the outcomes that matter to the individuals who use our services, and their families and carers, by working in partnership with them and others who support them.
• Providing the very best experience of joined-up care in line with what service users and carers have told us makes ‘Great Care’.

Job Summary: This role will lead complex Trust-wide transformation programmes from inception to completion. It will ensure programmes are delivered effectively and achieve the intended measurable impact and outcomes for service users, carers and staff.

Key Relationships: The post holder will develop relationships and directly work with a range of stakeholders at all levels including: members of the Executive Team, other senior managers, clinical and operational roles, managers working in corporate functions such as HR, Digital and Finance, stakeholders from partner organisations, and service users and carers.

Management: The post holder will be required to either directly line manage or supervise more junior project managers or project officers. Where line management is required, they will be responsible for recruitment, appraisals and disciplinary matters.

Leading programmes: The postholder will provide effective leadership of complex and long-term Trust-wide projects and programmes that often involve uncertainty and a high level of risk. This will include:

• Scoping programmes by analysing a range of complex data sets and using strategic thinking to identify delivery options and required resources.
• Ensuring programme objectives are clear and the measurable impact on effectiveness, safety, experience and productivity can be assessed.
• Establishing strong programme management approaches and governance that enable the programme to be delivered on time and budget, as well as adapt to changes when required.
• Setting up and delivering regular reporting and monitoring of progress and risk management.

Financial Responsibility: The post holder will be required to oversee the budget for the programmes which they manage.

Service Development and Improvement: The post holder will work with clinicians, operational managers, service users and carers to develop and deliver service redesign projects which will achieve improved performance and quality of services across the Trust or at least one Directorate.

Communications: The postholder will develop and implement effective communications strategies for the programmes they are managing, which will require the communication of complex, sensitive and sometimes contentious information to a range of stakeholder groups.

Health and Safety: The post holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the Health and Safety at Work Act 1974 and any subsequent amendment or legislation.

Equality and Diversity: Hertfordshire Partnership University NHS Foundation Trust is committed to providing an environment where all staff, service users and carers enjoy equality of access, provision, opportunity and outcomes.

Confidentiality: Employees must maintain confidentiality of staff, patients and Trust business and have a responsibility to comply with the General Data Protection Regulations (GDPR) 2018.

Standards of Business Conduct and Conflicts of Interest: The Trust has adopted a Standards of Conduct Policy, which reflects NHS Management Executive Guidelines.

Safeguarding Adults and Children: The Trust is committed to ensuring adults and children are protected and come to no harm from abuse.

Flexible Working: The Trust believes that its staff members are its most valuable asset and is committed to attracting and retaining the very best.

Review: This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities.

PERSON SPECIFICATION

Qualifications/Education/Training: First degree (or equivalent experience), Project management qualification, Leadership or management qualification.

Previous Experience: Experience of project management, including managing complex projects and programmes, Experience of leading and delivering programmes of change, preferably within a multi-disciplinary environment, Line management experience, Experience of working in the NHS, Local Government or voluntary and community sectors.

Skills/Knowledge/Ability: Excellent presentation and communication skills; written and oral, Ability to communicate and build effective working relationships at all levels, Ability to influence and motivate staff to engage with and adopt change, Appreciation of service user and carer perspectives in improving health services.