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- Tasks: Support student registration and provide frontline assistance during the busy registration period.
- Company: Join a dynamic team at Greenwich Campus, dedicated to enhancing student experiences.
- Benefits: Earn £14 per hour with flexible working hours and valuable training opportunities.
- Why this job: Gain hands-on experience in a vibrant environment while making a positive impact on students' lives.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus.
- Other info: Temporary role from 18th August to 10th October, with training provided.
Job Title: Registration Support Officer
Location: Greenwich Campus, London (with potential travel to other campuses)
Type: Temporary, Full-Time
Salary: £14 per hour
Job Purpose:
The Registration Support Officer will support the delivery of student registration and related administrative services within the Student & Academic Services (SAS) department.
This includes verifying student details, issuing ID cards, updating records, and providing frontline support and guidance to students, ensuring an efficient and welcoming registration experience.
Key Responsibilities:
- Support the Student and Academic Services (SAS) in the delivery of registration.
- Assist with the updating of student records including personal details such as name and address.
- Issue Greenwich Gateway ID cards to students.
- Provide frontline support, information, and signposting to students during the registration period.
- Assist with checking and verifying student documentation, including identification.
- Undertake data entry, accurate record keeping, and compiling usage statistics.
- Deliver exceptional customer service in a high-pressure, student-facing environment.
- Work collaboratively as part of a team in the Student Centre to meet peak registration demand.
- Perform general administrative and clerical duties as required by line management.
- Maintain confidentiality and data integrity in line with institutional policy.
Skills:
- Strong written and verbal communication skills.
- Excellent interpersonal and customer service skills.
- Confident working independently and as part of a team.
- Ability to remain calm and accurate under pressure.
- Strong organizational and multitasking abilities.
- Flexibility to adapt to changing priorities and peak workloads.
- Computer literate with working knowledge of technology-based communication tools.
Experience:
- Prior experience working in a Higher Education (HE) environment (desirable).
- Previous administrative experience in a customer-facing setting.
- Experience providing information and support to students or service users.
Education:
- GCSEs in English and Maths or equivalent.
- Further education or professional training in administration or customer service (desirable).
Notes:
- Start Date: 18th August
- End Date: 10th October
- Interview Dates (via MS Teams):
- 5th August – 10:30
- 6th August – 14:00
- 7th August – 10:30
- Training Dates:
- 12th & 13th August – 10:00 to 15:00 (systems and role training)
- 19th–22nd August (split into 2 groups for team shadowing)
- Working Hours: 09:00–17:00 (occasional extensions till 18:30), 1-hour lunch on rota between 12:00–14:00
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Registration Support Officer employer: Step Ahead Recruitment Ltd.
Contact Detail:
Step Ahead Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Support Officer
✨Tip Number 1
Familiarise yourself with the registration process in higher education. Understanding how student registration works will help you answer questions confidently and provide better support during the registration period.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves frontline support, being able to handle inquiries and concerns with a friendly and professional attitude is crucial for creating a welcoming environment.
✨Tip Number 3
Practice your multitasking abilities. The role can be high-pressure, especially during peak registration times, so being able to juggle multiple tasks efficiently will set you apart from other candidates.
✨Tip Number 4
Network with current or former staff in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which can help you prepare for the interview and demonstrate your understanding of the position.
We think you need these skills to ace Registration Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in customer-facing environments. Emphasise any previous work in higher education and your ability to handle student queries.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Registration Support Officer role. Mention your strong communication skills and your ability to remain calm under pressure, as these are crucial for the position.
Highlight Relevant Skills: In your application, clearly outline your organisational and multitasking abilities. Provide examples of how you've successfully managed multiple tasks in a high-pressure environment, which is essential for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for maintaining data integrity in this role.
How to prepare for a job interview at Step Ahead Recruitment Ltd.
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Registration Support Officer. Familiarise yourself with tasks like verifying student details and issuing ID cards, as well as the importance of providing excellent customer service in a high-pressure environment.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential for this role, prepare to demonstrate your ability to communicate clearly and effectively. Think of examples from your past experiences where you successfully assisted students or provided information in a customer-facing setting.
✨Prepare for Teamwork Questions
This position requires collaboration within a team. Be ready to discuss your previous experiences working in teams, how you handle peak workloads, and how you contribute to a positive team dynamic, especially during busy registration periods.
✨Emphasise Your Organisational Skills
As the role involves multitasking and maintaining accurate records, be prepared to talk about your organisational strategies. Share specific examples of how you've managed multiple tasks efficiently while ensuring attention to detail, especially under pressure.
