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- Tasks: Help students register and manage their details while providing top-notch support.
- Company: Join the vibrant Student & Academic Services team at Greenwich Campus.
- Benefits: Earn £14 per hour with potential for flexible hours and valuable experience.
- Why this job: Be part of a welcoming environment that makes a real difference in students' lives.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus.
- Other info: Temporary role from 19th August to 10th October, with training provided.
Job Title: Registration Staffing Support
Location: Greenwich Campus, London SE9 2HB (with potential travel to other campuses)
Type: Temporary, Full-Time
Salary: £14 per hour
Job Purpose:
The Registration Staffing Support will support the delivery of student registration and related administrative services within the Student & Academic Services (SAS) department.
This includes verifying student details, issuing ID cards, updating records, and providing frontline support and guidance to students, ensuring an efficient and welcoming registration experience.
Key Responsibilities:
- Support the Student and Academic Services (SAS) in the delivery of registration.
- Assist with the updating of student records including personal details such as name and address.
- Issue Greenwich Gateway ID cards to students.
- Provide frontline support, information, and signposting to students during the registration period.
- Assist with checking and verifying student documentation, including identification.
- Undertake data entry, accurate record keeping, and compiling usage statistics.
- Deliver exceptional customer service in a high-pressure, student-facing environment.
- Work collaboratively as part of a team in the Student Centre to meet peak registration demand.
- Perform general administrative and clerical duties as required by line management.
- Maintain confidentiality and data integrity in line with institutional policy.
Skills:
- Strong written and verbal communication skills.
- Excellent interpersonal and customer service skills.
- Confident working independently and as part of a team.
- Ability to remain calm and accurate under pressure.
- Strong organizational and multitasking abilities.
- Flexibility to adapt to changing priorities and peak workloads.
- Computer literate with working knowledge of technology-based communication tools.
Experience:
- Prior experience working in a Higher Education (HE) environment (desirable).
- Previous administrative experience in a customer-facing setting.
- Experience providing information and support to students or service users.
Education:
- GCSEs in English and Maths or equivalent.
- Further education or professional training in administration or customer service (desirable).
Notes:
- Start Date: 19th August
- End Date: 10th October
- Interview Date (via MS Teams):
- 11th August
- Training Dates (TBC):
- 12th & 13th August – 10:00 to 15:00 (systems and role training)
- 19th–22nd August (split into 2 groups for team shadowing)
- Working Hours: 09:00–17:00 (occasional extensions till 18:30), 1-hour lunch on rota between 12:00–14:00
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Registration Staffing Support employer: Step Ahead Recruitment Ltd.
Contact Detail:
Step Ahead Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Staffing Support
✨Tip Number 1
Familiarise yourself with the registration process at universities, especially in a student-facing role. Understanding how student registration works will help you answer questions confidently and provide better support during the registration period.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves frontline support, being able to handle queries and concerns with a friendly and professional attitude is crucial. Consider role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with current or former staff in similar roles. They can provide insights into the day-to-day responsibilities and challenges of the position, which can help you prepare for the interview and demonstrate your enthusiasm for the role.
✨Tip Number 4
Be ready to discuss your organisational skills and ability to multitask. Think of specific examples from your past experiences where you successfully managed multiple tasks under pressure, as this will be key in a busy registration environment.
We think you need these skills to ace Registration Staffing Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in customer-facing environments. Emphasise any previous work in higher education or similar settings.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Registration Staffing Support role. Mention your strong communication skills and ability to work under pressure, as these are crucial for the position.
Highlight Relevant Skills: In your application, clearly outline your organisational and multitasking abilities. Provide examples of how you've successfully managed multiple tasks in a busy environment, as this will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the administrative duties of this role.
How to prepare for a job interview at Step Ahead Recruitment Ltd.
✨Showcase Your Customer Service Skills
Since the role involves providing frontline support to students, it's crucial to demonstrate your excellent customer service skills. Prepare examples from your past experiences where you successfully assisted customers or clients, especially in high-pressure situations.
✨Familiarise Yourself with the Role
Take the time to thoroughly understand the responsibilities of the Registration Staffing Support position. Be ready to discuss how your skills and experiences align with tasks like verifying student details and issuing ID cards.
✨Highlight Your Teamwork Abilities
This role requires collaboration within a team during peak registration periods. Share specific instances where you worked effectively as part of a team, focusing on your ability to adapt to changing priorities and workloads.
✨Prepare for Common Interview Questions
Anticipate questions related to your organisational skills and ability to multitask. Think about how you can convey your experience in maintaining confidentiality and data integrity, as these are key aspects of the job.
